Mar 2020 – Jan 2024 · 3 yrs 10 mos · Bengaluru, Karnataka

Nov 2017 – Mar 2020 · 2 yrs 4 mos · Bengaluru Area, India

Oct 2015 – Oct 2017 · 2 yrs · Bengaluru Area, India

• Started a internet consumer service startup which was into repair of smartphones and tablets.
• Got the business operational within 4 months of idea inception. Closely worked on ideation, business modelling, revenue streams, market study, team building, resource distribution, setting targets, monitoring progress and taking remedial steps to ensure the targets are being met.
• Designed and implemented the operations of the company.
• Built the new product by leading a team of 3 engineers which increased website engagement by 100%
• Increased customer retention by 77% in 1st quarter of 2017 by building a feedback and continuous improvement mechanism.
• Designed and ran creative social media campaigns by leading a team of interns to increase brand awareness and engagement.
• In April 2017 worked full time with the ground staff to understand the inefficiencies in the operations and customer grievances and resolved them which led to increase in revenue by 67%.
• Managed a team of technicians, delivery executives and operations executive and built a performance evaluation system to gauge their output.
• Improved productivity of the team around 2 hours per individual by automating days’ plan for logistic and repair.
• Built system to track the spare parts ordered, returned or exchanged and accounts of every supplier.
• Created budget tracker to track all company finances which helped analysed what % of revenue goes where and where optimisation was possible.
• Defined and implemented the standard operating procedures to ensure high customer satisfaction and made systems to track if the standard operating procedures are being met.

Jun 2013 – Apr 2017 · 3 yrs 10 mos · Bengaluru Area, India

• Building Restful api for rendering details of any transaction
• Description – I am part of Activity Services team here. I led the end to end development of Restful api for rendering the details of any transaction. The experience gave me exposure on understanding the business requirements of about 80 different transaction types that Paypal supports as there was no requirement documentation available to build this. This project was quoted as a nightmare to be build. Also played the role of program manager to get api from about 20 different domain owners while building this service.
• Re-architecture for rendering summary for a time range search in sub second
• 
• Description – I was part of the team which build the services to render summary information. This re-architecture major achievement involved the performance gain by bringing response time from seconds to less than 500 ms. This project gave a fair overview of database and queueing mechanisms.
• Product features
• Description - Led activities requirements for new product features started company wide like personalized gifting experience on send money, partner integration, etc Collaborated with cross functional teams to gather requirements, design, implement, deliver and support the entire product feature lifecycle.

May 2012 – Jun 2012 · 1 mo · Hyderabad Area, India

• Worked on a project that involved automation of level-O testing for Win Mobile and Linux
• Technologies Used: Perl, Windows Batch Script
• Description – The project required automating the process of syncing the code-base, compiling
• it and then loading and testing it by scripting.