Apr 2019 – Dec 2019 · 8 mos · Gurugram, Haryana, India

Mar 2017 – Mar 2019 · 2 yrs · Noida, Uttar Pradesh, India · On-site

• Handling critical programs for PayTm-Ecommerce for Cart/Order Management, Promotions and Notifications. Also, doing Product management for promotions for PayTm mall.

Jan 2015 – Feb 2017 · 2 yrs 1 mo · Gurugram, Haryana, India

• 12+ years of experience in design, development and testing of complex software applications and also in mentoring and leading a team of highly skilled software professionals to deliver a high-quality product
• Responsible for full life-cycle of software engineering project using Agile/Scrum methodologies (requirement gathering, planning, execution, monitoring, risk management, resolution of issues, and achievement of the targets) within agreed quality, time, budget, and other agreed SLAs.
• Responsible for Team and People management (professional & personal growth perspective)
• Leading the team to resolve technical challenges on the projects.
• Responsible for Performance and Focal Management of the team.
• Leading Center level initiatives to build technical competency to meet the needs of the team/center
• Responsible for Developing & meeting the best software engineering practices, quality processes and methodologies and focused towards continuous improvement and efficiency to the software/business processes through out-of-the-box thinking on product and processes by utilizing or creating new software engineering tools and different innovation techniques
• Responsible for managing various Stakeholders (internal and external), relationships and communication to ensure software delivery is aligned to meet not only the customer requirements, but also adds value to their business.
• Escalation point for customers issues/escalations for the product in addition to the above responsibilities.

Jan 2011 – Dec 2014 · 3 yrs 11 mos

•  Played dual role by managing the Delivery & Sustenance of Application & Change Control product with 10 member (DEV & QA) team reporting to me.
•  Customer Interaction & handling critical product issues.
•  Design discussion with the team on production bug fixes for customers.
•  Prepare estimates for new patches/HFs and create development, testing, automation & delivery plans based on product requirements.
•  Product presentations across various sales groups/customers, tech/event seminars.
•  Managed Risk/Mitigations, Dependencies & Assumptions on various engagement
•  Work with other Project Managers in the organization to collectively define and fulfil product requirements.

Jan 2009 – Dec 2010 · 1 yr 11 mos

• Prepare estimates for new patches/HFs and create development, testing, automation & delivery plans based on product requirements.
• Prepare and track the plans of the all teams within group – testing & Automation
• Identify risks in product delivery and share risks and propose mitigations to all stakeholders
• Identify issues in product delivery and escalate wherever appropriate
• Manage the scope of testing engagement
• Motivate individuals and foster synergy among people of different skills
• Work with other PMs in the organization to collectively define and fulfill product requirements
• Continuously work on Process Improvements in the organization to mitigate process gaps and improve deliveries from offshore center
• Send regular reports on the status of various ongoing tracks of work- Development, Testing as well as Localization & Documentation to all stakeholders
• Review team and individual performance and make recommendations for compensation and promotions
• Hiring people as per team’s needs
• Define policies for Gurgaon Center.

Jan 2007 – Jan 2009 · 2 yrs

Dec 2004 – Jan 2007 · 2 yrs 1 mo

Jan 2003 – Jan 2004 · 1 yr