Jan 2023 – Apr 2025 · 2 yrs 3 mos

• I work as a part of the Enterprise Routing Business Unit of Cisco Engineering. Automating network deployments, Monitoring, troubleshooting/testing, System Integration and solution validation are some of the key tasks.
• Implemented multi-cluster SD-WAN networks using Cisco's Catalyst, ASR, and IoT platforms, utilizing IOS-XE SD-WAN and Non-SD-WAN modes with Industry Standard protocols like OSPF, BGP, EIGRP, LACP, VLANs, Subnetting and GARP, achieving a 20% reduction in crash defects from the previous release.
• Designed & developed an automated test suite as part of system test, leveraging Python with a test automation framework called PyATS, using REST-APIs, reducing feature verification time by 50%.
• Periodic runs of network soak & stress test scripts, found critical longevity issues.
• Integrated IXIA and Spirent traffic generators to pump scale traffic within multiple Linux/Unix OS based servers deployed on Cisco UCS and ESXI for virtualisation.
• Partnered with customers to troubleshoot issues along with design recommendations and network configuration changes.
• Deployment and testing of newly introduced SD-Routing capability for enterprise covering EFT customers and providing feedback to product management

Oct 2021 – Mar 2022 · 5 mos · Delhi, India

• India has some of the most polluted and congested cities in the world. While an increasing number of people are moving into our cities, our urban infrastructure is not built to sustain this influx. The end result is increased commute times, mental fatigue and loss of productivity.
• As part of the Sustainable Mobility Network (SMN), we joined hands with leading NGOs to remodel the urban mobility landscape in the country.
• As part of the engagement, I:
• Worked closely with leading organizations to support ongoing projects and campaigns on the issue
• Built on existing research to strengthen advocacy for identified solutions with policymakers, citizen-groups, through online and offline tactics
• Created knowledge products such as infographics, draft representations and opinion pieces, and engage relevant stakeholders through the use of traditional and social media

Sep 2019 – Feb 2020 · 5 mos

• I worked on a rotation with Cisco TAC. The short stint helped me understand the nuances of the Technical Support World, processes, customer expectations, and technology troubleshooting with some complex and high-severity cases.
• Single-handedly solved 12 P1/P2 and 20 P3 TAC cases as part of TAC Rotation program with Cisco TAC team & received 5/5 for all rated cases.
• Gained expertise in troubleshooting complex customer issues in a multi-vendor environment.
• Responsible for cross-functional CX-BU collaboration to provide customer escalation support and internal data capture.

Aug 2017 – Jan 2023 · 5 yrs 5 mos

• As part of Business Critical Services(BCS), which is a proactive Day2 support service
• engine of Cisco Professional Services, with revenue worth $2B+:
• Worked as a Consulting engineer with a customer-centric approach. Involved with end-to-end customer lifecycle including pre-sales, onboarding, delivery planning, consumption and renewals
• Led 6 diverse accounts (4 EMEA & 2 ANZ) worth $10M contract value, ensuring 99.9% uptime, while managing end-to-end customer lifecycle from onboarding to renewal, optimizing network architecture, and operational efficiency.
• Enabled renewal of $7M+ across 3 vital accounts in EMEA through on-site visits for network design, upgrade planning & execution, and tailored configuration recommendations, enhancing customer trust.
• Crafted & developed 50+ comprehensive network documentation inclusive of operational procedures & upgrades guidelines, serving as a single reference point for customers.
• Offered recommendations on network design and implementation, aiding customers in accelerating their digital transformation through effective network monitoring.
• Developed & implemented a strategic IT business efficacy framework for a banking client, focusing on network transformation and operational agility.
• Migrated 250+ LTE ASR routers for Bharti Airtel's pan India software migrations program ensuring uninterrupted customer business operations with executions during non-business hours maintenance windows.
• Enhanced leadership visibility with Splunk dashboards for operational metrics and automated upgrade programs using Python scripts, reducing execution time by 2 hours per upgrade.
• Implemented regular training and mentoring programs designed to enhance the team's proficiency in product knowledge, process understanding, and technological expertise.
• Active in new-hire and lateral hiring and training/mentoring teammates. Interviewed more than 100 candidates and delivered 300+ training hours to internal teams.

Jan 2017 – Jun 2017 · 5 mos · Bangalore, India

• I work with the ThingQbator at Cisco which is an R&D platform for the people to innovate and bring their ideas to the world to make it a better one. This gives me an opportunity to work with one of the latest technologies in IoT aiming at connecting the world better. I am working on developing and deploying an IoT end to end product which would be tested and used inside the Cisco premises for a better employee service.
• So far I have learned and implemented
• 1) Birds Eye – Facility management using IoT
• i) Rebuilding solution based on feedback from pilot implementation - including PCB, Android app,
• Cisco asset Manager
• ii) Implementing new security specific features – example TLS with MQTT and secure storage of keys
• with ACT2
• 2) QCT2 – Simple Wi-Fi Development Board
• i) Building a development board based on ESP8266 from scratch.
• ii) Meant for beginners, the board can be used to get an IoT sensor prototype up and running in a
• matter of minutes.
• iii) Pre-integrated with Cisco asset Manager so that developers can start using CAM API to build
• applications immediately.
• 3) Skills and Capabilities developed
• i) Cisco Platforms – Cisco Asset Manager, Cisco Identity Service Engine
• ii) E2E IoT stack development, integration points & security considerations–hardware, firmware,
• App server (CAM), Android App.
• iii) Basic configuration of Cisco equipment like Controller (5508), Switch (3750), UCS (from ESX
• console).

Jun 2018 – Present · 7 yrs 11 mos

Jun 2016 – Aug 2016 · 2 mos · Bengaluru, Karnataka, India

• Worked with the healthcare segment of GE, which manufactures X-Ray tubes and CT Scan machines among other equipments.
• Developed a system for early fault detection in the X-Ray tubes as these tubes are costly with long replacement times, there was a need for a method which could detect faults in the expensive X-Ray tubes well in advance thus saving replacement time and reducing chances of accidents.
• Leveraged industrial grade vibration sensors mounted on GE's custom chipset to input the live data stream to the cloud and create an auto-alarming mechanism when the vibrations cross the given threshold

Jul 2015 – Dec 2015 · 5 mos · Bangalore Urban, Karnataka, India

Jun 2015 – Jul 2015 · 1 mo · India

• An industrial visit and training about the various RADAR systems that Indian Defense Forces use.
• It was an opportunity to closely observe a difference between an educational Institute and a 41 years old industry and its work culture.

Jan 2015 – Jun 2016 · 1 yr 5 mos · Manipal

• https://www.solarmobilmanipal.org/
• SolarMobil Manipal is an innovative student project with an aim of developing solar powered electric vehicles and experiencing a rich R&D environment.
• My role as the Electrical System Engineer of SolarMobil Manipal was to ensure that all the requirements of each subsystem were fulfilled and also ensure coordination between the various subsystems.
• Additionally, I worked with the Data Acquisition Sensor Network and Telemetry (Electronics) subsystem making a whole Network within the Solar Based car and transmitting it wirelessly to our ground Station.