Mehjabeen Khan

Operations Associate

Ghaziabad, Uttar Pradesh, India7 yrs 4 mos experience
Most Likely To Switch

Key Highlights

  • 8+ years in HR and Customer Success roles
  • Expert in SaaS onboarding and support
  • Strong HR operations and compliance background
Stackforce AI infers this person is a Customer Success and HR Operations expert in SaaS and Fintech industries.

Contact

LinkedIn

Skills

Core Skills

Hr OperationsEmployee RelationsCustomer SuccessSaas SupportCustomer SupportHr Lifecycle Management

Other Skills

TranscriptionCustomer ServiceRecruitingMicrosoft OfficeTalent AcquisitionPowerPointTeam ManagementMicrosoft ExcelHuman ResourcesTeamworkManagementMicrosoft WordEmployee EngagementResearchScreening

About

Customer Success and HR Operations professional with 8+ years of experience spanning HR lifecycle management, SaaS customer support, and HRMS implementations. I have worked at the intersection of people, processes, and technology—supporting organizations through HR operations while also enabling customers to successfully adopt and scale SaaS platforms. My experience includes working with HRMS and fintech products, handling customer onboarding, backend configuration, technical and non-technical ticket resolution, product demos, and cross-functional coordination with product and engineering teams. I bring a strong understanding of HR workflows, compliance, and people operations, which allows me to add contextual value in SaaS environments—especially HR Tech. In parallel, I have managed end-to-end HR operations, including recruitment, onboarding, HRMS/ATS administration, payroll coordination, performance management, employee relations, and compliance for growing organizations. More recently, I have also led remote, execution-heavy initiatives, managing live operations, stakeholder coordination, scheduling, and delivery—demonstrating ownership, communication, and real-time problem-solving in distributed setups. Core strengths: • Customer Success & SaaS Support (HRMS) • Client Onboarding & Implementation • HR Operations & People Operations • HRMS / ATS Administration • Cross-functional & remote collaboration I am currently open to remote opportunities in: Customer Success / Implementation / SaaS Support (L2) HR Operations / People Operations / HR Systems roles

Experience

7 yrs 4 mos
Total Experience
1 yr 2 mos
Average Tenure
2 yrs 4 mos
Current Experience

Pulpkey - the influencer marketing company

Amazon Live Host

Jan 2024 – Present · 2 yrs 4 mos · India · Remote

  • Led end-to-end execution of 150+ live sessions, managing scheduling, run-of-show planning, and real-time coordination with brands, marketing, and operations teams.
  • Owned stakeholder communication, ensuring alignment between product teams, creators, and platform operations.
  • Demonstrated strong project coordination, execution ownership, and time management in live, high-pressure environments.
  • Managed remote collaboration, workflows, and delivery timelines across cross-functional teams.
  • Applied process discipline and performance tracking to ensure consistent delivery and audience engagement.

Calibrant seperator & engineering pvt ltd

HR Manager

Dec 2021 – Jan 2023 · 1 yr 1 mo · Ghaziabad, Uttar Pradesh, India · Hybrid

  • Managed end-to-end HR operations for a 50+ employee organization, covering recruitment, onboarding, HRMS administration, and employee relations.
  • Implemented and maintained HR policies, compliance, and labor law adherence.
  • Led performance management system (PMS) initiatives, improving employee productivity by approximately 15%.
  • Acted as a key HR business partner, handling employee grievances and management communication.
  • Oversaw training coordination, documentation, and HR reporting.
HR OperationsEmployee Relations

Employwise

Customer Support Representative

Apr 2021 – Dec 2021 · 8 mos

  • Provided Customer Success and SaaS support for an enterprise HRMS platform, supporting clients across onboarding, configuration, and day-to-day usage.
  • Handled technical and non-technical tickets (L1/L2) related to HRMS modules including ATS, PMS, Talent Management, Training & Development.
  • Conducted product demos, client onboarding sessions, and feature walkthroughs for new and existing customers.
  • Performed backend configuration and troubleshooting, using SQL (basic queries) and Postman for validation and testing.
  • Collaborated closely with product, engineering, and design teams by reporting bugs, feature gaps, and customer feedback.
  • Ensured SLA adherence, issue resolution, and customer satisfaction across assigned accounts.
Customer SuccessSaaS Support

Paytm

Customer Operations - Social Media

Nov 2018 – Mar 2019 · 4 mos · Hisar Area, India

  • Delivered customer support for a high-volume fintech platform, handling 150+ tickets per day across digital and social channels.
  • Resolved issues related to digital payments, wallets, refunds, and transaction failures.
  • Worked extensively with Salesforce, payment gateway dashboards, and e-commerce tools.
  • Coordinated with internal operations and escalation teams to ensure quick resolution and SLA compliance.
  • Maintained accuracy and quality in a fast-paced, compliance-driven financial environment.
Customer Support

Craterzone pvt ltd

HR

Mar 2015 – Jun 2017 · 2 yrs 3 mos · Noida

  • Handled full HR lifecycle management, including recruitment, onboarding, payroll coordination, attendance, and exit formalities.
  • Achieved monthly hiring targets of 10–12 roles, covering technical IT and non-technical positions.
  • Administered ATS and HRMS systems (Zoho, Freshteam, ESSL), maintaining accurate employee records.
  • Supported employee engagement initiatives, performance reviews, and HR documentation.
  • Coordinated closely with leadership on workforce planning and HR operations.
HR Lifecycle Management

Fundreamz

HR Executive

Jun 2014 – Feb 2015 · 8 mos · Noida Area, India

  • Leave Management
  • Recruitment
  • Induction and Orientation
  • File Handling &Documentation
  • Employee Grievance Handling
  • Salary Processing

Fortis healthcare

MBA Summer Intern

Jul 2013 – Aug 2013 · 1 mo · Shalimar Bagh, New Delhi

  • Recruitment
  • Database Management
  • Leave Management

Education

ggsipu

Master of Business Administration (MBA) — Human Resource

Jan 2012 – Jan 2014

ims, noida

BCA — Computer Application

Jan 2008 – Jan 2011

Bal Bhavan Public School

Jan 1996 – Jan 2008

Bal Bhavan Public School

Business/Commerce — General

Jan 1996 – Jan 2008

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