Prateek Bhateja

Project Manager

Gurugram, Haryana, India7 yrs 11 mos experience

Highly Stable

Key Highlights

7 years of experience in project management.
Expert in handling escalations with minimal customer impact.
Proven track record in driving operational efficiency.

Stackforce AI infers this person is a Project Management professional with expertise in SaaS and operational excellence.

Contact

Skills

Core Skills

Project ManagementConsulting

Other Skills

Stakeholder ManagementResource AllocationCustomer Relationship Management (CRM)IT Project ImplementationQuality OrientedExpert AdvisorPositive DisciplineContinuous ImprovementInvoicingCollections Management (Accounts Receivable)Team EffectivenessAdventure TravelCross-functional CollaborationsAnalytical SkillsProject Lifecycle Management

About

Results-driven Implementation/Project Manager with a total work experience of 7 years. Managing global projects and driving process excellence across diverse domains. Currently working with HCLTech, leading an end-to-end project lifecycle including planning, execution, stakeholder management, and timely delivery. Proven expertise in handling L5 escalations, ensuring quick resolution with minimal customer impact, and improving operational efficiency. Operations professional with 5+ years at Blinkit, experienced in Quality, Payments, and end-to-end delivery management. Worked as an SME, leading and mentoring a team of operations analysts, driving efficiency, resolving escalations, and ensuring high service quality.

Experience

7 yrs 11 mos

Total Experience

5 yrs 6 mos

Average Tenure

2 yrs 5 mos

Current Experience

Hcltech

Implementation Manager

Dec 2023 – Present · 2 yrs 5 mos · Gurugram · On-site

Leading multiple international projects, managing end-to-end lifecycle from initiation to successful delivery Driving project planning, timelines, and resource allocation to ensure on-time and high-quality outcomes Collaborating with global cross-functional teams (Sales, Provisioning & Billing) and stakeholders to align with business goals Proactively managing risks, dependencies, and SLAs to ensure smooth execution and minimal delays Managing billing and collections, including payment tracking, invoice reporting, and ensuring timely reconciliation and collections

Project ManagementConsulting

Blinkit

Order Management Analyst

May 2018 – Nov 2023 · 5 yrs 6 mos · Gurugram · On-site

Worked with Blinkit for over 5 years as an Order Manager, Operations & Quality Analyst, contributing to efficient and high-quality process execution.
Managed end-to-end order operations, ensuring accuracy, timeliness, and adherence to service standards. Collaborated closely with the Payments team to resolve transaction-related issues, streamline processes, and enhance customer experience.
Led and supervised a team of Operations Analysts, driving productivity, performance improvement, and smooth day-to-day functioning of processes. Focused on maintaining quality benchmarks, identifying process gaps, and implementing effective solutions to improve operational efficiency.
Demonstrated strong analytical, problem-solving, and team management skills while working in a fast-paced, high-volume environment. Ensured seamless coordination across teams and consistently contributed to achieving operational and quality targets.