Mehul Jain

Operations Associate

Gurgaon, Haryana, India7 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led multiple projects in customer segmentation and revenue optimization.
Reduced customer care costs by 43% through process improvements.
Developed strategies for Uber's expansion in the transportation sector.

Stackforce AI infers this person is a Data Analytics professional with experience in Healthcare and SaaS industries.

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Skills

Other Skills

PythonCore JavaDjangoHTMLCCSSPHPADFRepresentational State Transfer (REST)ParsingLean OperationsOperations Management

About

Experienced Data Analytics professional with 2+ years of experience in Business Insights and Strategy Consulting, Marketing Analytics and Product Solutions. Led several internal & merchant facing projects involving Customer Segmentation, Performance Benchmarking, Expansion Opportunity exploration, Incremental Revenue identification and Offer Optimization. Dedicated, dynamic, result-driven professional with strong interpersonal and leadership skills with passion for creating a positive and quantifiable value for teammates & organization.

Experience

7 yrs 2 mos

Total Experience

1 yr 9 mos

Average Tenure

4 yrs 6 mos

Current Experience

American express

2 roles

Assistant Manager, Global Merchant Services

Promoted

Aug 2023 – Present · 2 yrs 9 mos · Gurugram, Haryana, India · On-site

Strategy Analyst, Global Merchant Services

Oct 2021 – Jul 2023 · 1 yr 9 mos · Gurugram, Haryana, India · On-site

Acuvon consulting

Management Consultant

May 2021 – Sep 2021 · 4 mos · Noida, Uttar Pradesh, India

Supply Chain and Operations PMO for COVID-19 Vaccination program in Kingdom of Saudi Arabia.
Capacity Planning
Control Tower Development
KPIs Development
Vaccine Allocation and Re-distribution
Sites Management

Bounce

Product Management Intern

Aug 2020 – Sep 2020 · 1 mo · Bangalore Urban, Karnataka, India

Product Management Intern for the new product- Long Term rentals.
Enhanced consumer journey on the app, & reduced the customer care service cost by 43%
Included cloud communication platform for improving post-order customer service
Implemented plans to increase revenue/customer by 23% & also order repeatability

Uber

Operations Strategy Intern

Apr 2020 – Jun 2020 · 2 mos · India

1. Future of Moto, Uber Moto - formulate a strategy for the 2-wheeler division of Uber.
Formulated an extension strategy for Uber-moto in hyperlocal delivery space.
Proposed a 0 incentive and 26% increased TPH per driver extension plan.
Analysed different delivery models in B2C space to present 20% more total trips and increased overall profits solution.
2. Uber C2C Connect - Performed Competitive analysis as a part of the Uber C2C team and helped launch the product in 5 major cities in India.

Goodwill tanners

Operations Associate

Jun 2017 – May 2019 · 1 yr 11 mos · Greater Lucknow Area

1. Worked as a part of software development team and was responsible to handle the backend of the company’s website.
2. Handled the entire production unit of the company, and was part of the dye lab material assessment team of the company
3. looked after process quality control, from raw hide to finished leather material, also managed planning at shop-floor
4. worked to develop applications on django platform using python for production and management department of the company.

Oracle india pvt. ltd

Intern

Jun 2016 – Nov 2016 · 5 mos · Bengaluru, Karnataka, India

A part of RMS Development team in R&D development department worked on building an internal tool for the team and was also involved with the team responsible for solving bugs in RMS product.
Worked on:- Adf framework, java restful web services, Java parsing, Java EE application enterprise product.