Sep 2014 – Aug 2016 · 1 yr 11 mos · Greater Bengaluru Area · On-site

• IT Strategy and Vision, IT Policy, Procedure, IT KRA, KIP, SLA etc.,
• IT Baselines/Standards, IT Process/Workflow, IT Operation Management,
• IT Quality Assurance, IT Proposals and Budgets, IT Human Resource Management, Departmental Liaison, Vendor selection and Liaisons, Request for proposal evaluation, Represent IT organization, Management approvals,
• IT Helpdesk – ITIL based, Eco friendly IT environment, IT related procurement,
• Software Licensing, IT Auditing and compliance, MIS/IT Reports, Stake Holders Meeting, Organizational Certification, IT Training, IT Solution Architecture, IT Project Management, Application Cloud hosting, Organizational website, Hand on approach, Service Delivery Management, Data Centre Management, IT Risk Management, IT Disaster Recovery, IT Business continuity, IT Security Infrastructure, High Availability IT Infrastructure, Proactive IT Maintenance, ERP Implementation, Application Development, IT Resource appraisal, Abreast in latest technologies.

Jan 2009 – May 2014 · 5 yrs 4 mos · Qatar

• Project management and Service delivery
• Define and Review of IT Strategy in line with the organization strategy.
• Define, implement and maintain IT policies, procedures, standards and base lines.
• Define, develop and implement the required process and work flow.
• Preparations of IT budgets and allocation.
• ERP implementation strategies-Planning, Design and Implementation.
• Direct the application development team in line with SDLC.
• Work effectively and harmoniously in a team environment and resolve conflicts within the project team.
• Provide technical assistance/guidance to colleagues when requested.
• Designing technical courses for the purpose of training personnel in the use of computer applications.
• Provide guidance to subordinates to attain the service delivery goals and KPI’s.
• Liaise between IT department, clients and other user departments to build strong relationship.
• Abreast in technologies to research and obtain latest IT infrastructure.
• Maintain high availability IT infrastructure to ensure a stable IT Service continuity.
• Implement and Maintain the Disaster Recovery site for IT-Business Continuity plan.
• Approval of vendor’s profile.Decision on IT solutions and Manage the IT purchase based on required analysis.
• Review the adequacy and allocation of IT resources.
• Manage the help desk tools to interface between service provider group and IT.
• Ensure the highest quality service delivery with respect to all SLA’s within the allocated budgets.
• Ensure the policy compliance in service delivery execution.
• Ensure all processes and procedures are kept up-to-date and accurately.
• Follow escalation procedures for all faults and incident management.
• Performing administrative/personnel functions.
• Responsible for the internal and external IT audit program.
• Ensuring the license compliance for all IT infrastructure and software.
• Participate in organizational certification activities.
• Communicate, Plan, develop and maintain the company website.

Apr 2006 – Feb 2009 · 2 yrs 10 mos · India

• IT Management

Mar 1997 – Apr 2006 · 9 yrs 1 mo · India

• IT Engineer

Apr 1994 – Feb 1997 · 2 yrs 10 mos · India

• Engineer IT