Pratibha Jena

Operations Associate

Gurugram, Haryana, India9 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Passionate HR professional with diverse experience.
  • Strong background in employee relations and performance management.
  • Excellent communication and interpersonal skills.
Stackforce AI infers this person is a Human Resources professional with a focus on employee relations and operational efficiency.

Contact

Skills

Core Skills

Hr OperationsEmployee RelationsCustomer Service ManagementCustomer Experience

Other Skills

OnboardingHR ReportsPayroll AdministrationBenefits ManagementProject ManagementCommunicationHindiCustomer Experience ConsultingWorkdayServiceNow

About

Transitioning from a background in dentistry to a career in the corporate world felt like an unexpected shift initially. However, I quickly adapted and found a passion for the HR field. Thriving as a highly motivated HR professional, I embrace the challenge of merging my diverse experiences to drive success and growth within organizations. Having previously worked in customer service, I have a strong background in employee relations and performance management. I am adept at managing multiple tasks, projects, and deadlines. I have excellent communication and interpersonal skills. Throughout my life, I have developed this art of being able to communicate with anyone at any given time. In my current role as an HR Operations Associate at Expedia, I am looking into Onboarding and Exit processes, Benefits Enrollment and Management, managing monthly Payroll Reportings, certain aspects of car lease, queries related to Time and Absences for employees and various general queries for regions across the globe. In an era where human beings are outnumbered by Internet devices, I am focused on continuously improving employee experience through that special touch on every request coming through. Also, working on different projects from time to time. .

Experience

9 yrs 3 mos
Total Experience
2 yrs 10 mos
Average Tenure
4 yrs 3 mos
Current Experience

Expedia group

Human Resources

Jun 2022Present · 3 yrs 10 mos · Gurugram, Haryana, India

HR OperationsOnboardingHR ReportsEmployee RelationsPayroll AdministrationBenefits Management+1

Expedia online travel services india private limited

Human Resources Associate

Jan 2022Present · 4 yrs 3 mos

Airbnb

2 roles

Customer Service Specialist

Apr 2018Jun 2022 · 4 yrs 2 mos

Customer Service ManagementCommunication

Customer Experience Specialist

Jan 2018Jan 2022 · 4 yrs

Customer ExperienceCommunication

Concentrix limited company

Dental Reviewer

Jul 2017Apr 2018 · 9 mos · Gurugram, Haryana, India · On-site

Concentrix daksh services india pvt. ltd.

Reviewer

Jan 2017Jan 2018 · 1 yr

Education

UDMRI

Bachelor of Dental Surgery — Dentistry

Sep 2011Sep 2016

Uttaranchal Dental & Medical Research Institute

Bachelor of Dental Surgery — Dentistry

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