Pratibha Jena — Operations Associate
Transitioning from a background in dentistry to a career in the corporate world felt like an unexpected shift initially. However, I quickly adapted and found a passion for the HR field. Thriving as a highly motivated HR professional, I embrace the challenge of merging my diverse experiences to drive success and growth within organizations. Having previously worked in customer service, I have a strong background in employee relations and performance management. I am adept at managing multiple tasks, projects, and deadlines. I have excellent communication and interpersonal skills. Throughout my life, I have developed this art of being able to communicate with anyone at any given time. In my current role as an HR Operations Associate at Expedia, I am looking into Onboarding and Exit processes, Benefits Enrollment and Management, managing monthly Payroll Reportings, certain aspects of car lease, queries related to Time and Absences for employees and various general queries for regions across the globe. In an era where human beings are outnumbered by Internet devices, I am focused on continuously improving employee experience through that special touch on every request coming through. Also, working on different projects from time to time. .
Stackforce AI infers this person is a Human Resources professional with a focus on employee relations and operational efficiency.
Location: Gurugram, Haryana, India
Experience: 9 yrs 3 mos
Skills
- Hr Operations
- Employee Relations
- Customer Service Management
- Customer Experience
Career Highlights
- Passionate HR professional with diverse experience.
- Strong background in employee relations and performance management.
- Excellent communication and interpersonal skills.
Work Experience
Expedia Group
Human Resources (3 yrs 10 mos)
Expedia Online Travel Services India Private limited
Human Resources Associate (4 yrs 3 mos)
Airbnb
Customer Service Specialist (4 yrs 2 mos)
Customer Experience Specialist (4 yrs)
Concentrix Limited Company
Dental Reviewer (9 mos)
Concentrix Daksh Services India Pvt. Ltd.
Reviewer (1 yr)
Education
Bachelor of Dental Surgery at UDMRI
Bachelor of Dental Surgery at Uttaranchal Dental & Medical Research Institute