Jun 2024 – Jun 2025 · 1 yr

• >Managed end-to-end supply chain operations across functions inbound , Putaway, inventory, outbound processes. Also worked on FIFO based model to reduce ageing inventory.
• >Led a team of over 50 members to drive the complete returns operations in the FC. Liquidation, disposal, and seller/supplier returns.
• Worked on inventory projects, such as velocity-based putaway and category creation, to improve the picking IPP.

Jun 2024 – May 2025 · 11 mos

• Managed end-to-end supply chain operations across Non Large FC ( inbound, GRN of goods inventory, outbound processes. ) Involved in various process excellence activities, such as Kaizen and implimenting lean principles Monitored team performance, providing suggestions for improvement, and training programs to increase team efficiency. Managed workforce hiring and onboarding. Worked on inventory projects, such as velocity-based putaway and category creation in Returns Center (Inventory) to improve the picking IPP. Monitored and worked on internal assets which are used in the operations also carrying out Audits and identify areas for improvement. Involved in various operational excellence activities of inventory management, such as goods transfer list for space optimization, perpetual stock take planning, and execution to maintain inventory sanity. Collaborating with cross-functional teams to streamline supply chain processes and enhance overall customer satisfaction.

Sep 2022 – Jun 2024 · 1 yr 9 mos

• >Led and oversaw complete dark store operations, including inbound, inventory, outbound, manpower planning, training, and employee engagement.
• >Initiated several projects which help with cost optimization, increasing inventory capacity, manpower reduction, reduction of DQ movements, and best practice of quality checks.
• > Launched two stores in Bangalore (BTM) and drove operational growth, increasing daily orders from 1,000 to 2,500 per day
• >Responsible for operations, i.e. Inbound operations inventory control, defect reduction (missing, wrong, expired, damaged, tampered, etc.). Reduction of dump (damage/expiry/quality) control and reduction, optimum utilization, customer order fulfilment, NPS (Net Promoter Score >95

Sep 2022 – Feb 2024 · 1 yr 5 mos

• Managed daily operations across multiple dark stores, ensuring timely order processing, inventory accuracy, and adherence to standard operating procedures. Supervised and motivated store teams, tracked performance metrics, and implemented training programs to maintain productivity and efficiency. Monitored customer feedback and quality parameters to reduce order errors and improve overall customer satisfaction. Responsible for managing delivery hub operations, i.e. Inbound operations inventory control, defect reduction (missing, wrong, expired, damaged, tampered, etc.). Reduction of dump (damage/expiry/quality) control and reduction, optimum utilization, customer order fulfilment, NPS (Net Promoter Score >90%), driving order growth and profitability as per the budgets. Initiated several projects which help with cost optimization, increasing inventory capacity, manpower reduction, reduction of DQ movements, and best practice of quality checks Achieved an improvement in customer satisfaction, raising the Net Promoter Score from 70% to 97%. Reduced delivery errors from 3% to 0.43% through robust inventory management practices, real-time tracking, staff retraining, and root-cause analysis.

Mar 2021 – Aug 2022 · 1 yr 5 mos

Mar 2021 – Jun 2022 · 1 yr 3 mos

• Supervising ateam in theinbound department for in-warding of stocks from dock to inventory. Involved in various process excellence activities in the inbound department, such as setting up bulk receiving stations with systems. Processing different categories of goods with effective methods of inwarding to increase productivity. Involved in D-bottleneck projects like Big Billion Day Ramp Up, where we received more than 65 lakhs of goods in terms of quantity to meet the company's requirement of sales. Effective stakeholder management with IMT, Putting, and Packing department. Manpower management - Monitoring a team involved in their roster management and skill development by taking classroom training, OJT. Work allocation for manpower. Communicating with external stakeholders, such as the CPT team and Category team, in order to resolve issues faced while inwarding at the dock to maintain smooth operations. Involved in various Kaizen and 5S activities to increase productivity and improve safety standards in the workplace. Monitoring andpreparing MIS reports: dock hit, hourly processed, projection details.

Mar 2018 – Mar 2021 · 3 yrs

• Planning and coordinating the production with the team on a daily basis to meet customer requirements. Project execution from review of drawings, preparing feasible manufacturing drawings, and BOM. Preparing costing for new projects. Designed and developed jigs and fixtures for improving the production and quality of products. Managed and monitored raw material procurement, bought-outs, and outsourcing, such as pickling, powder coating, etc., for ongoing projects. Preparing and implementing quality documents, such as PPAP, control plan, and flow chart.