Viney Malhotra

Operations Associate

Gurgaon, Haryana, India7 yrs 6 mos experience
Highly Stable

Key Highlights

  • Led a team in launching Zomato's online ordering process.
  • Achieved multiple awards for performance at Concentrix.
  • Managed a fleet of over 200 riders effectively.
Stackforce AI infers this person is a skilled operations and customer service professional in the food delivery and technical support sectors.

Contact

LinkedIn

Skills

Core Skills

Operations ManagementCustomer ServiceTeam ManagementTechnical Support

Other Skills

SalesforceLead GenerationRecruitment

Experience

7 yrs 6 mos
Total Experience
3 yrs 9 mos
Average Tenure
--
Current Experience

Zomato

3 roles

Lead Associate

Promoted

Jan 2019 – Feb 2020 · 1 yr 1 mo

  • Salesfoce calling for Lead Generation.
  • Taking care of 200+ riders fleet
  • Worked as a part of the Zomato online ordering Process Launch team in Siliguri.
  • Dealing with rider queries and fulfilling business requirements in Operations.
  • Recruiting New riders as per Operations requirements.
  • Being available over calls in odd hours to solve operational mishaps.
  • Shipment Tracking for 10 - 14hrs on a daily basis
SalesforceLead GenerationOperations ManagementRecruitmentCustomer Service

Senior Associate

Promoted

Jul 2018 – Dec 2018 · 5 mos

  • Handled a team of 25-30 Executive in Customer Delight Department as a Temp Lead.
Team Management

Associate

May 2017 – Jul 2018 · 1 yr 2 mos

  • Dealt with queries of the customers and to provide real time solution in Customer Delight Team through Calls and Chats..
Customer Service

Concentrix

Senior Practitioner

Jul 2012 – May 2017 · 4 yrs 10 mos · Gurgaon, India

  • Worked as a device technical support in Kindle process, where the client is Amazon.com
  • Kindle device specialist. Worked on different kindle devices like kindle hdx, kindle hd, kindle paper white and many other models of kindle.
  • Bound to provide real time solution to the customers over the chat.
  • Achievements:
  • Three times Best achiever award.
  • Top performer of the year.
  • Received several appreciations through mail as well as verbally from upper management and from clients.
Technical SupportCustomer Service

Education

Maharshi Dayanand University, Rohtak, Hayrana

Master of Business Administration - MBA

Jan 2010 – Jan 2012

Delhi University

Bachelor of Arts - BA

Jan 2006 – Jan 2009

Kendriya Vidyalaya

High School Diploma — High School/Secondary Diplomas and Certificates

Jan 2006 – Present

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