Jul 2023 – Aug 2024 · 1 yr 1 mo

• 1)EV-project ZspHandling pan India Electric vehicle project ZSP stands for Zomato Service Provider where we get into a partnership that brings in the delivery partners along with the vehicles.
• 2)Connect with the city POC who helps in providing a list of localities & and zones where we can onboard these ZSP delivery partners & and help in aligning on-ground FCs for these ZSP delivery partners.
• 3)• Set up the operation call with the partner where we share the rider level data format which will be shared by Zomato to the ZSP partner on a daily basis & billing data format which will be shared by us on a Weekly basis.
• 4)Connect with the ZSP partner’s operation POC with our City team POCs to ensure the smooth running of operations.

Oct 2022 – Aug 2024 · 1 yr 10 mos

• Working as a Cluster lead – UP West & Uttarakhand • Leading a team across 14 cities of Uttar Pradesh West & Uttarakhand.
• Innovated new processes in the system, i.eLong Distance Fraud is one of them which is livePANIndia, hence driving long-distance fraud Pan India. Successfully Launched Hill stations and high-competition markets of Uttarakhand.
• Launched Gig’s Model in top cities (Mathura, Aligarh, Roorkee, Modinagar, Muzaffarnagar) to reduce cost and enhance Fleet earnings.
• Driving NPS for Up West & Uttarakhand to increase DP satisfaction rate while reducing cost per order by pulling different levers.
• Streamlined different processes like DP training, Onboarding, and real-time Queries and maintained Less Churn.
• Automated the daily operations data in the form of multiple trackers like Supply health, Daily Projections, Onboarding, RCA, etc. for effective & and efficient output of the city.
• Reduced delivery cost in the cities through optimizations in delivery partner’s Rate Cards.

Mar 2021 – Oct 2022 · 1 yr 7 mos

• 1-The role is responsible for handling all facts of fleet activities within the organization.
• 2-Build efficiency and support process for improving rider experience.
• 3- Deciding on the staffing and training and requirements for the areas
• 4-Leading team of fleet manager to optimise efficiency of operations and achieve nthe performance target
• 5-Motivates team member and assist performance provides help to management in including hiring and training and keeps management update on team performance.

Nov 2019 – Nov 2021 · 2 yrs · Roorkee, Uttarakhand, India · On-site

• Currently handling the Operations for UK++ cities. Managing a fleet of 900+ delivery executives on ground with more than 6 cities and 11 SNO .
• My core responsibilities were to manage the delivery threshold for the last mile deliveries, attrition control, keep a tap on ground grievances and most importantly, manage the leakages of cost per delivery of the city.
• Support business teams with specific business intelligence and insights through weekly review catch-ups and monitor the alignment of city metrics with this targets
• Set Up Zonal level Solutions/SOP's for improving Operations

Jan 2018 – Dec 2018 · 11 mos · Roorkee, Uttarakhand, India

• 1). Improved Process Structuring via Daily Review with the Field team to understand progress, and challenges
• and extend support in Resolving Challenges for smooth Fiber Rollout.
• 3) Provide timely feedback to the sales personnel regarding their sales
• 4) Focus on sales target and product-wise sales
• 2). Presenting progress to Management via Data Visualization tools, challenges observed, and
• Actions Taken to Mitigate

Jan 2017 – Dec 2017 · 11 mos · Roorkee, Uttarakhand, India

• 1)Manage the sales team for sales growth and revenue enhancement
• 2) Conduct regular Market visits to check route coverage competitor activity and continuously search for new opportunities in order to increase sales in the region
• 3) Generate sales of company products in the region through a team of VBA's Team Leaders in order to achieve or exceed the monthly sales target
• 4) Provide training educational workshops and challenging opportunities for enhancing the career growth of employees
• 5) Provide timely feedback to the sales personnel regarding their sales
• 6) Focus on sales target and product-wise sales

Feb 2016 – Aug 2016 · 6 mos · Roorkee, Uttarakhand, India

• Handel employee relations, administrative function, Maintaining document, Attendance Data