Satyam Verma

Operations Associate

Gurugram, Haryana, India8 yrs experience
Highly Stable

Key Highlights

  • Led operations across 14 cities in India.
  • Managed logistics for major clients like Amazon and Flipkart.
  • Innovated processes to enhance operational efficiency.
Stackforce AI infers this person is a Logistics Operations Manager with expertise in team management and process optimization.

Contact

Skills

Core Skills

Operations Management

Other Skills

Team ManagementData Analysiscentral strategyFinancial Accountingoperation fieldTeamworkFood & BeverageBusiness AnalysisAccountingSales promoterTeam LeadershipLeadershipSalesE-commerce

About

.

Experience

8 yrs
Total Experience
1 yr 5 mos
Average Tenure
--
Current Experience

Zepto

Manager

Sep 2024Sep 2025 · 1 yr · On-site

  • Gurugram, Haryana, India · On-site
  • 1) EV Project Handling pan India electric vehicle 2w/3w/4w project as a Operation Manager Managing 3PL logistics services for clients like Amazon, Flipkart, DHL, Shadowfax Zomato and Swiggy, ensuring seamless first-mile and last-mile operations, service levels and productivity to ensure performance aligns as per KPI.
  • 2. Manpower Management: Manage manpower planning, including rostering, training and employee engagement to ensure optimal performance and productivity.
  • 3. Monitor Performance Metrics and KPIs: Manage daily activities to ensure that operational processes are streamlined and optimized for maximum effectiveness. This includes improving operational standards, reducing costs, enhancing service quality and ensuring performance metrics align with the company’s goals
Team ManagementOperations Management

Zomato

3 roles

Central operation lead

Jul 2023Aug 2024 · 1 yr 1 mo

  • 1)EV-project ZspHandling pan India Electric vehicle project ZSP stands for Zomato Service Provider where we get into a partnership that brings in the delivery partners along with the vehicles.
  • 2)Connect with the city POC who helps in providing a list of localities & and zones where we can onboard these ZSP delivery partners & and help in aligning on-ground FCs for these ZSP delivery partners.
  • 3)• Set up the operation call with the partner where we share the rider level data format which will be shared by Zomato to the ZSP partner on a daily basis & billing data format which will be shared by us on a Weekly basis.
  • 4)Connect with the ZSP partner’s operation POC with our City team POCs to ensure the smooth running of operations.
central strategyTeam ManagementFinancial AccountingOperations Management

Cluster Lead

Promoted

Oct 2022Aug 2024 · 1 yr 10 mos

  • Working as a Cluster lead – UP West & Uttarakhand • Leading a team across 14 cities of Uttar Pradesh West & Uttarakhand.
  • Innovated new processes in the system, i.eLong Distance Fraud is one of them which is livePANIndia, hence driving long-distance fraud Pan India. Successfully Launched Hill stations and high-competition markets of Uttarakhand.
  • Launched Gig’s Model in top cities (Mathura, Aligarh, Roorkee, Modinagar, Muzaffarnagar) to reduce cost and enhance Fleet earnings.
  • Driving NPS for Up West & Uttarakhand to increase DP satisfaction rate while reducing cost per order by pulling different levers.
  • Streamlined different processes like DP training, Onboarding, and real-time Queries and maintained Less Churn.
  • Automated the daily operations data in the form of multiple trackers like Supply health, Daily Projections, Onboarding, RCA, etc. for effective & and efficient output of the city.
  • Reduced delivery cost in the cities through optimizations in delivery partner’s Rate Cards.
operation fieldTeamworkFood & BeverageTeam ManagementOperations Management

Team leader operation

Mar 2021Oct 2022 · 1 yr 7 mos

  • 1-The role is responsible for handling all facts of fleet activities within the organization.
  • 2-Build efficiency and support process for improving rider experience.
  • 3- Deciding on the staffing and training and requirements for the areas
  • 4-Leading team of fleet manager to optimise efficiency of operations and achieve nthe performance target
  • 5-Motivates team member and assist performance provides help to management in including hiring and training and keeps management update on team performance.
TeamworkTeam ManagementOperations Management

Swiggy

Fleet Operations Manager

Nov 2019Nov 2021 · 2 yrs · Roorkee, Uttarakhand, India · On-site

  • Currently handling the Operations for UK++ cities. Managing a fleet of 900+ delivery executives on ground with more than 6 cities and 11 SNO .
  • My core responsibilities were to manage the delivery threshold for the last mile deliveries, attrition control, keep a tap on ground grievances and most importantly, manage the leakages of cost per delivery of the city.
  • Support business teams with specific business intelligence and insights through weekly review catch-ups and monitor the alignment of city metrics with this targets
  • Set Up Zonal level Solutions/SOP's for improving Operations
Team ManagementOperations Management

Jio

Sales Manager

Jan 2018Dec 2018 · 11 mos · Roorkee, Uttarakhand, India

  • 1). Improved Process Structuring via Daily Review with the Field team to understand progress, and challenges
  • and extend support in Resolving Challenges for smooth Fiber Rollout.
  • 3) Provide timely feedback to the sales personnel regarding their sales
  • 4) Focus on sales target and product-wise sales
  • 2). Presenting progress to Management via Data Visualization tools, challenges observed, and
  • Actions Taken to Mitigate

Vivo

Senior Sales Executive

Jan 2017Dec 2017 · 11 mos · Roorkee, Uttarakhand, India

  • 1)Manage the sales team for sales growth and revenue enhancement
  • 2) Conduct regular Market visits to check route coverage competitor activity and continuously search for new opportunities in order to increase sales in the region
  • 3) Generate sales of company products in the region through a team of VBA's Team Leaders in order to achieve or exceed the monthly sales target
  • 4) Provide training educational workshops and challenging opportunities for enhancing the career growth of employees
  • 5) Provide timely feedback to the sales personnel regarding their sales
  • 6) Focus on sales target and product-wise sales

Prithviraj industries

Human Resources Executive

Feb 2016Aug 2016 · 6 mos · Roorkee, Uttarakhand, India

  • Handel employee relations, administrative function, Maintaining document, Attendance Data

Education

Institute of Management Studies Roorkee

Master of Business Administration - MBA

Jan 2019Jan 2021

Institute of Management Studies Roorkee

Bachelor of Commerce - BCom

Jan 2015Jan 2018

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