Jul 2023 – Jan 2024 · 6 mos

Sep 2021 – Jul 2023 · 1 yr 10 mos

• - Leading the return and exchange CX product team

Apr 2021 – Aug 2021 · 4 mos

• Shipped the following features for supply side CX:
• Caller ID: Vertical caller ID to enable FOs to tackle issues in call management by providing additional information on all calls
• Number masking and call recording: Masked and recorded all calls on the platform to enable call auditing for Blackbuck payment assurance
• Calls: New in-app calls feature to enable FOs to call back shippers, as number masking connection is maintained only for the same calendar day

Sep 2019 – Mar 2021 · 1 yr 6 mos

• Shipped the following features for supply side CX:
• Load subscription: Enabled loads search and helped Blackbuck recover CAC of INR 425 per FO
• Truck types in search results: Enabled FO decision-making and improved shipper call relevance by ~20%
• Truck filter in search results: Revamped truck filter increasing adoption from 1% to 12% resulting in ~20% increased shipper call relevance
• FO Profile Completion: Improved the conversion depth funnel of FOS led sales by ~15%
• Organic acquisition via in-app Marketing: Led to 40% increment of daily organic sales
• Shipper profile: Helped FOs to establish identity trust on new shippers
• Shipper ratings & reviews: Allowed shipper feedback capture and distributed the same on the shipper’s profile
• Shipped the following features for demand side CX:
• Shipper On-boarding: Automated shipper on-boarding process by auto-verifying I-KYC, business documents and credit worth, reduced TAT from 2 days to 10 minutes
• Multi-point indents: Allowed creation of indents with multiple loading/unloading points
• Payments: Unified post-pay and prepay shippers to make payment mode a load attribute
• Payment Gateway Integration: Integrated with Razorpay to enable in-app payments to saved 90% collection costs and reduced collection delays from ~7 to 1 days
• Role Based Access Control: Allowed administrators to restrict user access to app capabilities based on their roles within the company

Jun 2018 – Sep 2019 · 1 yr 3 mos · Gurgaon, India

• Aligned with Business, Product, Design, Engineering, and Analytics to ship Kaizala for Education for the Jio partnership
• Liaised with Channel Partners, Inside sales and Field sales teams to accelerate and build pipe through targeted marketing interventions to deliver top line and scorecard metric goals
• Landed products and promotions locally and led the Field team to drive Office Customer Adds in the Education vertical
• Responsible for devising and executing annual marketing plans and managing marketing budgets

Apr 2017 – May 2017 · 1 mo · Gurgaon, Haryana, India

• - Received a PPO for devising a GTM strategy for Microsoft Surface Hub's India launch

Feb 2017 – Feb 2017 · 0 mo · Bangalore Urban, Karnataka, India

• - Developed a CSR strategy for Sikshana Foundation to maximize partnerships with CSR donors

Apr 2016 – May 2016 · 1 mo · Bengaluru, Karnataka, India

• Completed development of the EyeRIS app and SDK for the galaxy tab IRIS launch
• Worked with sales teams to devise pitch deck on the value proposition of Galaxy tab IRIS as a robust verification tool for banks and NBFCs
• Received a Spot Award for the work done for the EyeRIS App & SDK

Apr 2014 – Mar 2016 · 1 yr 11 mos · Bengaluru, Karnataka, India

• Designed and developed EyeRIS App and SDK for Galaxy Tab IRIS in partnership with the UIDAI
• Led a 3-member QA team for a 2-week field test in a remote engineering college in Bangalore (semi-urban populace) and a 5-member QA team for a 1-month field test in an ashram in rural Bangalore (rural populace)
• Gathered and compiled the EyeRIS app user research findings from the field test, and presented to Samsung engineering leaders and counterparts at UIDAI
• Utilised user research data to improve the accuracy of the EyeRIS SDK by working with the team at UIDAI, Bangalore

Jul 2012 – Mar 2014 · 1 yr 8 mos · Bengaluru, Karnataka, India

• Commercialised Flagship Galaxy S, Note and numerous other smartphone variants
• Received a Spot Award for the commercialisation project

Feb 2012 – May 2012 · 3 mos · Bengaluru Area, India

• - Designed and developed an All Digital, High Dynamic Automatic Gain Control for TT&C Receivers