Sep 2025 – Jan 2026 · 4 mos · On-site

Feb 2024 – Aug 2025 · 1 yr 6 mos · On-site

• Maintenance Oversight: Ensure all facilities, including HVAC systems,
• plumbing, electrical systems, elevators, and lighting, are in working order. Schedule regular preventive maintenance and coordinate any required
• repairs.
• Space Utilization: Manage the layout and design of the coworking space
• to optimize space utilization and provide a conducive work environment. This includes setting up meeting rooms, workstations, and common areas.
• Cleanliness and Hygiene: Ensure cleanliness and hygiene standards are
• maintained across the coworking space, including restrooms, kitchens,
• and common areas. Coordinate with cleaning vendors and conduct
• regular inspections.
• Service Coordination: Liaise with external contractors, including those for
• repairs, catering, or other services, ensuring service delivery is up to the
• required standards.
• Vendor Performance Monitoring: Ensure vendors meet their contractual
• obligations and conduct performance reviews and assessments.
• Safety Compliance: Ensure the coworking space meets health and safety
• regulations, including fire safety, emergency exits, and accessibility
• standards.
• Emergency Protocols: Develop, implement, and communicate
• emergency protocols (e.g., evacuation plans, first-aid responses) for staff
• and members.
• Security Management: Oversee security systems, including CCTV, access
• control systems, and security personnel, to ensure the safety and security
• of members and the building.
• Member Support: Provide excellent customer service by addressing any
• concerns or issues raised by coworkers or members of the space.
• Facility Usage: Coordinate and manage the booking of meeting rooms,
• event spaces, and shared areas. Ensure that members have the resources
• and tools needed for their daily operations.
• Complaints Handling: Resolve any issues related to the facility promptly
• and professionally. Act as a point of contact for any concerns about the
• space’s functionality.
• Expense Management: Track and manage facility-related ex

Oct 2022 – Feb 2024 · 1 yr 4 mos

• Served as point of contact for internal and external customers seeking
• support and information.
• Maintained physical condition of facilities, applying available resources
• and personnel to achieve safe, clean, and functional environment.
• Built relationships with vendors and contractors to support timely and cost-
• effective services.
• Scheduled, coordinated and supervised all facility-related tasks and
• activities to monitor performance.
• Defined and coordinated preventative maintenance plans to support
• longevity of facility systems and equipment.
• Updated tracking system monitoring facilities-related materials, supplies
• and equipment.
• Collaborated with contractors, vendors and stakeholders to support on-
• time projects completion.
• Conducted regular facility inspections to identify repair needs or
• improvements.
• Monitored and enforced budgets for all facilities-related activities to
• reduce unnecessary expenses.
• Assisted with meetings and conference room reservations.
• Collaborated with other departments to foster efficient use of facility
• space and resources.
• Managed and coordinated all facilities maintenance and repair projects
• within time and budget constraints.
• Enforced compliance with applicable health, safety and environmental
• regulations to reduce risks.
• Created and implemented operational policies, processes and
• procedures to keep facilities running smoothly.
• Developed and oversaw budgets for facilities and worked within cost
• restraints.
• Ordered, maintained and distributed supplies and inventory.
• Prepared reports and schedules with accuracy.
• Established and maintained relationships with external vendors for prompt
• restocking of needed items and supplies.
• Provided support and services related to mail and deliveries.
• Directed vendors, facilities staff, and service providers as required to
• create efficient and non-disruptive work environment.

Jul 2022 – Oct 2022 · 3 mos

• Responsible for giving training to partners who want to work with Urban
• company in Delhi/NCR.
• Responsible for taking screening for partners so that they can deliver their
• best services to customers.
• Responsible for giving training to partners for Sofa, Carpet, Bathroom,
• Kitchen cleaning.
• Maintain their records in excel so that discuss with their performance in
• OKR (objective key result) meeting.
• Responsible for time-to-time counseling for low rated partners so that they
• can improve their performance on Urban Company Platform.

Mar 2022 – Jul 2022 · 4 mos

• Maintain all hotel guest rooms and public area, Ensuring the highest
• standards of cleanliness are met.
• Supervise training of all housekeeping team members to ensure successful
• operation.
• Maintained excellent relationship with cleaning staff while merging lines of
• communication with front desk employees to achieve timely execution of
• cleaning duties.
• Assist the short- and long-term strategies for the department.
• Manage and control all operation equipment, linen and uniforms.
• Responsible for handling guest complaints to reach optimum level of guest
• satisfaction and update the same in guest profile.

Aug 2016 – Mar 2022 · 5 yrs 7 mos

• Assigned housekeeping staff to specific shifts and room blocks based on
• abilities and daily requirements.
• Utilized chemicals and cleaning equipment in accordance with safety
• protocols and proper operating standards.
• Communicated repair needs to maintenance staff.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service
• and performance.
• Evaluated employee performance and developed improvement plans.

Aug 2014 – Jul 2016 · 1 yr 11 mos

• Trained and mentored all new personnel to maximize quality of service
• and performance.
• Assigned housekeeping staff to specific shifts and room blocks based on
• abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Communicated repair needs to maintenance staff.

Apr 2014 – Jul 2014 · 3 mos

• Assisted housekeeping department with cleaning activities such as
• sweeping, mopping, dusting and polishing.
• Used chemicals by following safety protocols and procedures to avoid
• burns and injuries.

Jun 2012 – Dec 2013 · 1 yr 6 mos

• Responsible for learning the housekeeping department procedures and
• policies.
• Understand the duties and responsibilities of a housekeeping person.