Sudhanshu Paul

Operations Associate

New Delhi, Delhi, India7 yrs 4 mos experience

Key Highlights

Experienced in quality assurance and customer experience.
Proficient in internal audits and quality inspection.
Strong background in technical support and training.

Stackforce AI infers this person is a Quality Assurance Specialist with a focus on customer experience in service-oriented industries.

Contact

Skills

Core Skills

Quality Assurance Analysis

Other Skills

Internal AuditsQuality InspectionCustomer Relationship Management (CRM)Technical SupportCustomer experience specialistTraining

Experience

7 yrs 4 mos

Total Experience

1 yr 5 mos

Average Tenure

Current Experience

Webhelp india pvt. ltd.

Quality Analyst

Nov 2020 – Feb 2023 · 2 yrs 3 mos · Gurugram, Haryana, India · Hybrid

Used to monitor calls/chats/emails/white-mails in a UK based company.

Internal AuditsQuality InspectionQuality Assurance Analysis

Airbnb

Customer Experience Specialist

Jan 2019 – Jan 2020 · 1 yr

American express

Master customer care proffesional

Dec 2016 – May 2018 · 1 yr 5 mos

Barclays

Process Consultant

Mar 2015 – Dec 2016 · 1 yr 9 mos

The oberoi rajvilas

chef

Jun 2012 – May 2013 · 11 mos

Education

Institute of Hotel Management (IHM)

Bachelor's degree — Hospitality Administration/Management

Jan 2009 – Jan 2012

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