Jul 2025 – Feb 2026 · 7 mos · Hyderabad, Telangana, India

• Supported Amazon's Suspicious Account Monitoring team in a temporary cross-departmental role (Feb-Mar 2025)
• Gained expertise in Amazon Canada's FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) compliance policies
• Managed large cash transaction reporting to FINTRAC, ensuring compliance with $10,000 CAD threshold and 24-hour aggregation rules
• Cleared significant backlog of 10,000+ CAD transactions, meeting team targets
• Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for Amazon Pay customers and merchants using a risk-based approach.
• Analyse last 6 months of customer and merchant transaction history to identify suspicious patterns, fraudulent loads, velocity risks, and structuring.
• Perform AML and Counter Terrorism Financing (CTF) investigations in line with RBI regulations and internal compliance standards.
• Review and validate KYC and Video KYC documentation including identity and address proofs.
• Perform customer risk assessments and escalate high-risk cases and suspicious activities to internal compliance teams and RBI with detailed documentation.
• Maintain accurate, up-to-date, and audit-ready records ensuring data privacy and regulatory compliance.
• Collaborate with Payments Risk, Compliance, and Investigation teams to mitigate financial and reputational risks.
• Consistently meet quality, productivity, and turnaround time KPIs in a rotational shift environment.

Dec 2023 – Jul 2025 · 1 yr 7 mos · Hyderabad, Telangana, India

• Provided Exceptional Seller Support:
• Delivered timely and knowledgeable assistance to Amazon Sellers and Merchants through phone and email, ensuring high levels of customer satisfaction and first contact resolution.
• Managed and resolved complex inquiries and issues, escalating to appropriate channels as necessary while maintaining professional and clear communication.
• Collaborated for Continuous Improvement:
• Partnered with Development teams to offer actionable feedback on Seller tools and experiences, participating in collaborative sessions to drive enhancements and address Seller needs effectively.
• Contributed to the creation of innovative self-help tools and resources by providing insights and suggestions based on Seller interactions and feedback.
• Maintained High Operational Standards:
• Achieved and consistently maintained performance metrics, including quality, productivity, first contact resolution, and attendance.
• Utilized strong judgment and time-management skills to independently handle a high volume of support requests efficiently.
• Supported Team Dynamics:
• Assisted colleagues with challenging contacts and complex issues, fostering a positive and supportive team environment.
• Shared best practices and strategies to enhance team performance and support overall departmental goals.
• Liaised Across Departments:
• Coordinated with Customer Service, Merchant Investigations, Payments, and other departments to resolve cross-functional Seller issues and inquiries effectively.
• Ensured smooth and effective communication and resolution by acting as a key liaison between various teams.
• Driven Continuous Improvement:
• Applied data analysis and logical reasoning to identify trends and propose solutions for improving Seller support operations.
• Intellectual Property Guidance: Guided Sellers on various intellectual property violations, providing clear instructions and support to address and resolve related issues effectively.

Jan 2023 – Nov 2023 · 10 mos · On-site

• Provided administrative support to management, ensuring smooth office operations and efficient communication.
• Coordinated and scheduled meetings, appointments, and arrangements for optimal time management.
• Conducted internal audits, prepared comprehensive reports, and ensured compliance with agency standards.
• Clarified doubts and raised queries as a Query Auditor, maintaining accurate and complete documentation.
• Led daily review meetings, facilitated discussions, and shared updates to address challenges.
• Managed and shared pending reports with agency and superiors, promoting transparent communication.
• Shared timely process updates through emails and Teams, received from onshore office.
• Extracted external error reports from Power BI, distributed them, and ensured team feedback.
• Actively participated in agency meetings, staying updated and clarifying process-related doubts.
• Played a key role in training the USA team, enhancing knowledge transfer and process understanding.
• Conducted induction programs for new joiners, providing company introduction and compliance insights.
• Mentored new joiners in process specifics, aiding their smooth transition into their roles.
• Contributed to the Cultural Committee, organizing engaging office events and activities.
• Gathered data and contributed to the monthly newsletter, showcasing branch activities and updates.

Aug 2020 – Jan 2023 · 2 yrs 5 mos · On-site

• Assist in the preparation of reports and presentations.
• File rates in transport management application (ERP)
• Renew, amend, and create new contracts for clients.
• Troubleshoot errors while creating shipments in ERP.
• Coordinate with sales team to get accurate data and loading information.
• Verify freight invoices with rate contracts and provide findings.
• Coordinate with customers to collect required documents before shipment and upload in system for next process.
• Post vendor invoices in ERP system
• Conduct internal auditing and prepare reports for agency and internal purposes.
• Supported for USA process input and audit of rates and invoices filed in ERP.
• Part of the training team, taken induction programs for new joiners and giving training on process which were working on.

Mar 2019 – May 2019 · 2 mos · Hyderabad Area, India

• Dealt with Financial services, investment planning, mutual funds & ULIPS, Equity derivatives and index options etc. I have done my project on online trading. Also learned team management and work under pressure.