Pulkit Chugh

Operations Associate

Faridabad, Haryana, India10 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in capacity planning and workforce management
  • Strong communication and stakeholder management skills
  • Proven track record in customer experience enhancement
Stackforce AI infers this person is a Workforce Management Specialist in the SaaS industry.

Contact

LinkedIn

Skills

Core Skills

Customer ExperienceProject Management

Other Skills

Strategic CommunicationsStakeholder ManagementCommunication TrainingData AnalysisContact CentersLucidchartService-Level Agreements (SLA)Customer Service ManagementWorkforce PlanningDatasetsAnalytical SkillsForward PlanningCommunicationService LevelsManaged Services

Experience

10 yrs 5 mos
Total Experience
1 yr 8 mos
Average Tenure
4 yrs 1 mo
Current Experience

Coinbase

2 roles

Capacity Planning Lead

Promoted

Aug 2023 – Present · 2 yrs 9 mos · India

Customer ExperienceStrategic CommunicationsStakeholder ManagementCommunication TrainingData AnalysisContact Centers+19

Capacity Planner

Apr 2022 – Aug 2023 · 1 yr 4 mos · India

Customer ExperienceStrategic CommunicationsStakeholder ManagementCommunication TrainingData AnalysisContact Centers+22

Uber

Scheduling Specialist

Sep 2021 – Apr 2022 · 7 mos · India

Customer ExperienceStakeholder ManagementData AnalysisContact CentersService-Level Agreements (SLA)Customer Service Management+17

Hcl technologies

Lead Analyst

Mar 2021 – Sep 2021 · 6 mos · Noida, Uttar Pradesh, India

  • Lead Analyst- Workforce Management
Customer ExperienceStrategic CommunicationsStakeholder ManagementData AnalysisContact CentersService-Level Agreements (SLA)+16

Wipro digital operations and platforms

Senior Executive - WFM

Mar 2017 – Mar 2021 · 4 yrs · Delhi, India

  • Workforce Management Analyst with experience in real time management, forecasting, scheduling and capacity planning.
Customer ExperienceStrategic CommunicationsStakeholder ManagementData AnalysisContact CentersService-Level Agreements (SLA)+17

Imperial auto industries ltd.

Graduate Engineering Trainee

Apr 2016 – Feb 2017 · 10 mos · Faridabad Area, India

Managed ServicesProcurementKey Performance IndicatorsSupplier ManagementDelivery Management

Graduate engineer trainee at m/s jbm auto limited

Graduate Engineer Trainee

Jul 2013 – Dec 2013 · 5 mos · Faridabad Area, India

Education

Manav Rachna Educational Institutions

Bachelor of Technology — Mechanical Engineering

Jan 2010 – Jan 2014

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