Vrajesh Shah

Product Manager

Ahmedabad, Gujarat, India12 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer service leadership.
Successful product launch experience in competitive markets.
Strong team management and operational skills.

Stackforce AI infers this person is a Customer Operations Leader with expertise in E-commerce and Transportation sectors.

Contact

Skills

Core Skills

Customer ServiceLeadershipOperations ManagementProduct Management

Other Skills

ManagementTeam CoordinationCustomer AcquisitionMarket ResearchTeam LeadershipProduct LaunchMicrosoft ExcelMicrosoft WordResearchMicrosoft PowerPointSalesSocial MediaCustomer SupportCustomer SatisfactionCustomer Relationship Management (CRM)

About

I'm passionate about what I do. I believe and I know that I'll be able to lead and succeed in whatsoever work I am allotted. I work hard and with full enthusiasm.

Experience

12 yrs

Total Experience

3 yrs

Average Tenure

6 yrs 9 mos

Current Experience

Prione business services - amazon

Channel Product Manager

Aug 2019 – Present · 6 yrs 9 mos · Ahmedabad Area, India

Responsible for drive acquisition and Services of merchants for Amazon’s offline scan and pay solution. Purpose is to make Amazon Pay ubiquitous in the area that make it as acceptable as cash.
Identify key markets and ensure adequate merchant density in those areas. Monitoring acquired areas and are actively transacting with Amazon Pay. Regular visits of market to ensure visibility is in line or better than competition.
Involved in managing large teams across the entire Gujarat . It also involve driving training programs and productivity numbers, controlling attrition. Ensure a specific predefined HC at all times through proactive hiring as and when required.
Drive acquisition and quality goals (active merchants, compliant merchants, Services) for the entire Gujarat.

Customer ServiceLeadershipManagementOperations ManagementTeam Coordination

Uber

Operations Consultant II

May 2016 – Aug 2019 · 3 yrs 3 mos · Ahmedabad Area, India

I started as a product trainer and have come all the way leading a team of 15 members.
I was promoted to look after a new product launch - Moto, from Market research & Vehicle finance to the final launch.
I've also been a part of the support team, delivering quality support to all the driver walk-ins.
Finally, I lead the product - Auto, adding supply in all three cities (Ahmedabad, Surat & Baroda).

Operations ManagementMarket ResearchTeam LeadershipProduct LaunchProduct Management

Nuvo logistics private limited

Store Manager

May 2015 – Feb 2016 · 9 mos · Ahmedabad Area, India

I have lead a team of 25 courier partners and have successfully managed to handle all the backend operations in successfully delivering orders across Ahmedabad city.

Team LeadershipOperations Management