Sep 2020 – Oct 2021 · 1 yr 1 mo · Delhi, India

• Setup Learning and Development and initiate learning interventions.

Jan 2019 – Jul 2020 · 1 yr 6 mos

• Learning & Development:
• TNI for regional Digital Marketing sales team (NCR), customer support and other non-sales departments.
• Responsible for Training and Revenue goals of Telesales.
• Responsible for performance of all new joiners as per required threshold during their first 30 days by training them on Functional skills, selling skills and industry knowledge along with best learning experience.
• Responsible for design and delivery of training's for multiple departments: - Customer support, B2B and B2C (Tele-sales).
• Responsible for all the required pilot projects, refreshers, process updates via Training interventions at outsourced partners and review their performance.
• Create and publish training calendars for refresher, behavioral and soft skills training.
• Custodian for Training reports, content, escalation matrix and process SOP.
• Talent Management
• Implementation and administration of employee engagement survey, mandatory first 15 days, 30 day and 60 day feedback.
• Design and implementation of action planning basis key findings
• Create Strategies & implementing policies for employee experience.
• Culture & OD
• Driving the vision, mission, values and culture for building a values-driven culture; used varied tools, templates and exercises for embedding values e.g. games, quizzes that enable traction and recall.
• New Hire experience
• Enabling People Managers to create work environment that is reflective of a ‘Great Place to Work’

Jan 2018 – Jan 2019 · 1 yr · Noida

• Professional Development, supporting the organizational transformation :
• Professional Development and Training program delivery for In-house and Outsourced Partners.
• Customer experience and revenue management at vendors.
• Quality Team Management in terms of number of audits, analysis and reporting.
• Defined skill matrix and learning journeys for Support teams
• Partnered with service line teams/ business leads and external vendors to develop and implement training and coaching programs, workshops and conferences aimed at building capabilities required to support the business and revenue increment.
• Conduct train the trainer and facilitation workshops for trainers and supervisors
• Reviewed, planned, coordinated and executed delivery of existing training
• Managed end to end communications, conferences, processes, and program logistics for all learning interventions
• Evaluated and reported progress of training programs and workshops
• Managed new hire on boarding engagement and experience
• Responsible for all required Training interventions at outsourced partners. Review training performance and ensure constant improvement.

Dec 2016 – Jan 2018 · 1 yr 1 mo

• Focus on Customer Experience via Learning and Development solutions, Process Excellence, Vendor Management & Recruitment.

Mar 2015 – Dec 2016 · 1 yr 9 mos

• Train New Hire on Process and soft skills
• Monitor performance and assist via coaching and feedback
• Guage knowledge via assessments and daily quizzes
• Training content and assessment creation
• Conducting TNI & TTT
• Implement best practices in Training Calendar
• Create content for customer communication

Apr 2011 – Jan 2014 · 2 yrs 9 mos

• Training for Netgear product support.