Nov 2017 – Present · 8 yrs 6 mos · Dehradun, Uttarakhand, India · On-site

• I am a results-oriented leader with a proven track record of driving business growth and fostering high-performing teams. My key strengths include:
• Strategic Vision: Developing and executing comprehensive business plans to achieve ambitious goals.
• Leadership Excellence: Inspiring and motivating teams to deliver exceptional results.
• Talent Development: Building and nurturing high-performing teams, identifying and developing top talent.
• Training Expertise: Designing and delivering impactful training programs that enhance individual and organizational performance.
• Key Achievements:
• Successfully trained and developed over 15,000 professionals globally, including corporate executives and university graduates.
• Consistently received outstanding feedback for training programs and leadership.

Jun 2016 – Jul 2017 · 1 yr 1 mo · Gurgaon, India

• raining and Development Specialist
• Strategic Leadership: Spearhead the development and implementation of comprehensive training strategies aligned with organizational goals.
• Team Management: Oversee and mentor a high-performing training team, fostering a culture of continuous learning and innovation.
• Performance Evaluation: Rigorously assess instructor effectiveness and training program impact, driving data-driven improvements.
• Curriculum Development: Design and refine training curricula, incorporating cutting-edge methodologies and industry best practices.
• Technical Proficiency: Deliver and coordinate technical training and personal development programs to enhance employee skills and knowledge.
• Needs Assessment: Collaborate with management to identify training gaps and opportunities, ensuring strategic alignment with business objectives.
• Training Materials: Develop engaging training materials, including manuals, multimedia presentations, and interactive tools.
• Program Delivery: Execute a diverse range of training programs, leveraging various delivery methods (e.g., classroom, online, on-the-job) to maximize learning outcomes.
• Compliance Assurance: Ensure adherence to regulatory standards and industry best practices in training and development programs.
• Instructor Development: Empower instructors with the latest training techniques and methodologies to deliver exceptional learning experiences.
• Budget Management: Oversee the allocation and utilization of training budgets to optimize resource allocation.
• Key Achievements:
• Successfully conducted 100+ Ericsson Career Connect Programs on behalf of Ericsson India Pvt Ltd.
• Delivered multiple high-end Cisco Routing & Switching training programs for Airtel and Ericsson.

Dec 2013 – Jun 2016 · 2 yrs 6 mos · Gurgaon, India

• 1. Ensuring learning and reinforcement by incorporating appropriate means using the right learning methodologies includes ILT, CT, On the job.The optimum utilization of available resources, to attain organizational objectives and enhance employee productivity and development.
• 2 To track the progress of participants, to ensure that the learning objectives are being met while checking for compliance.
• 3 Customize and develop the content.
• 4. Interacting with peer groups to resolve problems, formulate plans and schedules and modify processes.
• 5. Providing training & consulting to the end-users on various IT aspects for strengthening their knowledge as per requirements for smooth daily operations
• 6. Provide efficient technical support for L1 & L2 engineer within all Group in order to meet all Service level agreements. Co-ordinations with Hardware / Software and network consultants
• 7. Handling responsibilities pertaining to assessment of all training need for Asia Pacific Region; imparting training on Cisco & Cloud Technology
• 8. Imparting technical training to Onboard L1,L2 Engineer(Asia-Pacific Region)on ATM,DSL/Leased Line, Metro Ethernet, Frame Relay, ATM, Passport, Cloud Infrastructure and Virtualization
• 9. Delivering remote training using Centra, Webex Tools & Orange specific tools (CRM) training to employees
• 9. Generating Training Need analysis.
• 10. Identifying and collating training and development needs as identified by each functional TL,SME's, Manager.
• 11.Establish mechanisms to evaluate training effectiveness and calculate ROI of programs to key business stake holders
• 12.Supporting business/ marketing teams in various product launches

Aug 2011 – Dec 2013 · 2 yrs 4 mos · Dubai,UAE

• Handling server issues, troubleshooting and providing first level support in system or server level problems
• Assisting in the maintenance of workstations, printers, IT equipment and systems
• AD User creation & Configuration
• Applying security patches & Configuration
• Configuring & Managing Technical Infra. For as per training need
• Designing and developing Technical Course Material and Presentations.
• Delivering technical trainings & Consultancy to more than 200 Corporate clients on
• Hardware, Networking, Server Setup, Win 7, 8, Win Server 2008R2,2012,2012 R2,Hyper-V
• To assure ought most satisfaction of Corporate Clients in the delivery of technical topics perform the practical with completeness and to its fullest.
• Implement action plans to upgrade users work environment to the latest version of approved software in use, application of security patches and related service packs.
• Interacting with peer groups to resolve problems, formulate plans and schedules and modify processes.
• Apply effective support remedial and problem resolution measures to deal with problems.
• Handling complete Assignments within the specified priorities and deadlines

Jan 2008 – Jul 2011 · 3 yrs 6 mos · Delhi

•  TECHNICAL INFRA. ADMINISTRATOR of the center. This role includes following:-
• User administration (setup and maintaining account)
•  Manage day-to-day priorities of the IT Infrastructure
•  system administration and networking operations.
•  Co-ordinations with Hardware / Software and network consultants
•  Verify that peripherals are working properly
•  Quickly arrange repair for hardware in occasion of hardware failure
•  Monitor system performance
•  Installing & Managing all software
•  Create a backup and recovery policy
•  Monitor network communication
•  Update system as soon as new version of OS and application software comes out
•  Implement the policies for the use of the computer system and network
•  Setup security policies for users.