Hobita Reang

Operations Associate

Gurugram, Haryana, India2 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Achieved a quality score of 93%, surpassing targets.
Expert in creating seamless customer journeys.
Strong background in communication and coordination.

Stackforce AI infers this person is a Customer Service Professional with expertise in the Automotive sector.

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Skills

Core Skills

Customer Relationship Management (crm)

Other Skills

Customer SupportProblem SolvingActive Listeningquick learnerBengaliHindiLeadershipManagementTime ManagementTeam ManagementEnglish

About

Hi, I'm Hobita Reang, an accomplished customer service professional currently serving as an Assistant Coordinator at Allianz Partners. I specialize in delivering seamless, supportive experiences—particularly within the automotive sector. With a Bachelor’s degree in Business Administration and a solid background in communication and coordination, I have consistently exceeded performance benchmarks while fostering continuous growth and development. Whether addressing complex customer issues or leading team initiatives, I approach every challenge with dedication, empathy, and a commitment to excellence.

Experience

2 yrs 7 mos

Total Experience

1 yr 3 mos

Average Tenure

2 yrs

Current Experience

Allianz partners

Assistant Coordinator

May 2024 – Present · 2 yrs · On-site

Passionate about solving problems, advocating for customers,
and creating positive outcomes by delivering outstanding support experiences.
I truly enjoyed my time at Allianz Partners, where I developed strong communication
and problem-solving skills while ensuring customer satisfaction at every touchpoint.
Managed inbound customer calls, addressing queries and providing timely assistance.
Identified and created lead opportunities based on customer interest in Kia vehicles,
ensuring accurate data entry.
Assigned leads to appropriate dealerships, bridging customer interest with dealership support
and contributing to the sales funnel.
Achieved a quality score of 93%, surpassing the 90% target.

Customer Relationship Management (CRM)Customer Support

Uber

Customer support

Oct 2023 – May 2024 · 7 mos · Gurugram, Haryana, India · On-site

Solving problems, advocating for customers, and making things right
By providing a magnificent support experience. I really enjoyed working at Uber,
and along with the work,
I learned a lot practically—especially how to handle customers.
I improved my patience level and learned how to manage frustrated customers,
which helped me increase my conversion rates.

Active Listeningquick learner