Rikki Goswami

Business Development Executive

Gurugram, Haryana, India16 yrs 1 mo experience
Highly Stable

Key Highlights

  • 16 years of experience in Telecom BSS.
  • Expertise in Order Entry and Management processes.
  • Proven track record with leading telecom providers.
Stackforce AI infers this person is a Telecom BSS expert with extensive CRM implementation experience.

Contact

Skills

Core Skills

Telecom BssBusiness AnalysisOracle Siebel Crm

Other Skills

JiraConfluenceOrder EntryCustomer Relationship Management (CRM)Order ManagementSiebel Open UIAgile MethodologiesSQLSDLCSoftware DevelopmentAgile Project ManagementScaled Agile FrameworkScrumAgile Software DevelopmentAgile Application Development

About

• With 16 years of IT experience in the Telecom BSS, I have a deep understanding of Order Entry and Order Management processes. • My expertise spans across the European and Indian markets, working with industry-leading telecom providers such as British Telecom, Proximus Belgium, Du UAE, Rakuten Mobile, Vodafone Spain, and Bharti Airtel. • I specialize in delivering Telecom Selling and Order Provisioning solutions, ensuring optimized customer experience and streamlined business operations through innovative and effective CRM implementations.

Experience

16 yrs 1 mo
Total Experience
4 yrs 3 mos
Average Tenure
3 yrs 4 mos
Current Experience

Netcracker technology

Senior Business Analyst

Jan 2023Present · 3 yrs 4 mos · Gurugram, Haryana, India · Hybrid

  • Business Analyst for Telecom CRM on Order Entry & Order Management components
Telecom BSSBusiness Analysis

Tata consultancy services

2 roles

Assistant Consultant

Promoted

Oct 2018Jan 2023 · 4 yrs 3 mos

  • Business Analyst for Telecom CRM on Order Entry & Order Management components
Telecom BSSBusiness Analysis

IT Analyst

Oct 2014Sep 2018 · 3 yrs 11 mos

  • Siebel CRM Analyst & Siebel Open UI Developer in Telecom BSS
Telecom BSSBusiness Analysis

Ibm

Siebel Consultant

Jan 2014Oct 2014 · 9 mos · Noida, Uttar Pradesh, India

  • Siebel CRM Development in Telecom BSS
Telecom BSSOracle Siebel CRM

Tech mahindra

2 roles

Sr. Software Engineer

Promoted

Jun 2013Jan 2014 · 7 mos · Pune, Maharashtra, India

  • Siebel CRM Development in Telecom BSS
Telecom BSSOracle Siebel CRM

Technical Associate

Feb 2010May 2013 · 3 yrs 3 mos · Pune, Maharashtra, India

  • Siebel CRM Analysis & Development in Telecom BSS
Telecom BSSOracle Siebel CRM

Education

College Of Technology, G.B.P.U.A&T, Pantnagar

Bachelor of Technology (B.Tech.) — Computer Engineering

Jan 2005Jan 2009

Guru Nanak Academy, Dehradun

High School — Science

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