Jul 2024 – Present · 1 yr 10 mos · Hybrid

• As Group TPM, I am leading enterprise AI, analytics and platform programs, driving data-driven decision-making, automation and scalable technology execution across mid-market initiatives.
• 𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁:
• Led BI, analytics and AI platform programs enabling enterprise-wide data-driven product and operational decisions.
• Orchestrated cross-functional initiatives across product, engineering, design, customer success and marketing teams.
• Delivered 21× improvement in AI token efficiency, reducing costs by ~90% through platform and model optimization.
• Built and scaled a team of 3 Technical Program Managers, strengthening program execution capability.
• Partnered with senior leadership (Directors & VPs) to define program strategy, roadmaps and execution priorities.

Dec 2022 – Jul 2024 · 1 yr 7 mos · Bengaluru, Karnataka, India · Remote

• Led global platform programs for Jira Cloud, driving scalability, performance and enterprise adoption across regions.
• 𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁:
• Led strategic programs scaling Jira Cloud to 50K enterprise users, supporting high-growth cloud revenue objectives.
• Owned L2 OKRs, translating executive priorities into measurable engineering outcomes.
• Directed cross-region programs across US, Europe, India and Australia aligning platform scalability initiatives.
• Built and led a team of 3 TPMs, enabling independent ownership of program streams.

Jan 2021 – Nov 2022 · 1 yr 10 mos · Bangalore

• Worked within the CIO office to drive enterprise transformation, IPO readiness and post-merger integration.
• 𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁:
• Led enterprise-wide IPO readiness programs coordinating 10–15 cross-functional teams and CXO stakeholders.
• Directed post-merger integration initiatives following Tokopedia merger, aligning platforms and governance frameworks.
• Partnered with CIO and global consulting firms (BCG, KPMG, EY) to establish governance, risk and operating models.
• Managed cross-functional dependencies across technology, finance, operations and product organizations.

Mar 2018 – Jan 2021 · 2 yrs 10 mos

• Led strategic technology programs across Amazon’s global seller and fulfillment platforms, driving large-scale product launches and platform capabilities to support expansion across India and emerging markets.
• 𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁:
• Built and scaled next-generation seller, vendor and fulfillment technology platforms to support Amazon’s expansion to the next billion customers across India and emerging markets.
• Led end-to-end delivery of high-impact, business-critical programs from initiation through launch, ensuring alignment with global marketplace priorities.
• Drove product development and launch of platform capabilities across Amazon’s global marketplaces, enabling scalable and reliable seller ecosystem growth.
• Partnered with cross-functional stakeholders across product, engineering, operations and business teams to align priorities and ensure seamless execution.
• Applied a customer-first approach to problem-solving, designing scalable solutions that enhanced seller and end-customer experience.
• Led strategic technical program management including roadmap planning, prioritization and execution across multiple concurrent initiatives.
• Collaborated with senior leadership on roadmap alignment, ensuring delivery of high-impact features driving customer delight and platform performance.
• Strengthened program governance, risk management and execution frameworks to support large-scale distributed teams.
• Leveraged strong cloud and architecture understanding, supported by AWS Certified Solutions Architect – Associate certification.

Jun 2017 – Mar 2018 · 9 mos

• Led strategic programs within Amazon Advertising, driving next-generation ad-tech platforms and solutions that enable brands and advertisers to connect with customers across digital and physical ecosystems.
• 𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁:
• Built and scaled next-generation advertising and marketplace technology platforms leveraging Amazon’s eCommerce ecosystem and deep customer behavior insights.
• Delivered high-impact programs enabling advertisers to achieve brand and performance objectives across display, search, video and programmatic advertising solutions.
• Led end-to-end execution of business-critical initiatives from concept through launch, supporting rapid innovation across Amazon’s advertising ecosystem.
• Partnered with product, engineering, sales, marketing and customer success teams to deliver integrated, solution-oriented advertising capabilities.
• Enabled scalable ad experiences across multiple channels including desktop, mobile, third-party publishers, and Amazon-owned platforms.
• Contributed to expansion of advertising capabilities across Amazon devices and subsidiaries, strengthening omnichannel advertiser reach.
• Collaborated on roadmap planning, prioritization and execution aligned with evolving advertiser needs and platform growth strategy.
• Applied a strong customer-first approach to design solutions that enhanced advertiser outcomes while maintaining high-quality customer experiences.
• Strengthened cross-functional alignment and program governance across distributed teams to ensure seamless delivery at scale.

Nov 2016 – Mar 2017 · 4 mos · Bengaluru Area, India

• Led platform optimization and customer experience programs across the digital payments ecosystem, driving cost efficiency and improved user experience.
• 𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁:
• Partnered with CTO to drive infrastructure optimization initiatives, reducing platform costs by ~38% through engineering and architecture improvements.
• Improved customer experience by increasing Net Promoter Score (NPS) from 30 to 50 within 4 months through platform reliability enhancements.
• Led cross-functional programs across product, engineering and operations to deliver high-impact platform improvements.
• Strengthened platform performance and scalability through structured execution and monitoring frameworks.
• Enabled data-driven decision-making across product and engineering teams to prioritize customer-centric improvements.

Mar 2015 – Nov 2016 · 1 yr 8 mos · Bengaluru Area, India

• Led global ad-tech product and platform programs, driving revenue growth, market expansion and cross-functional execution across distributed teams.
• 𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁:
• Delivered end-to-end program execution across product, engineering, legal and marketing teams within a global mobile advertising ecosystem.
• Generated $70M in revenue through launch of reseller platform solutions in China.
• Secured a $1M strategic deal by driving market entry initiatives across Indonesia and the Philippines.
• Enabled global product rollouts through strong stakeholder alignment and dependency management.
• Strengthened go-to-market execution and platform adoption across emerging markets.

Feb 2013 – Mar 2015 · 2 yrs 1 mo · Bangalore

• Led end-to-end project delivery across multiple technology programs, ensuring structured execution, governance and high-quality outcomes aligned with client and business objectives.
• 𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁:
• Managed full project lifecycle across all five process groups including initiation, planning, execution, monitoring & control and closure.
• Defined project scope, deliverables and execution strategy aligned with client requirements and business objectives.
• Led effort estimation and project scheduling using WBS and bottom-up estimation techniques to ensure accurate planning.
• Coordinated onsite and offshore teams to drive seamless execution and improve delivery outcomes.
• Managed configuration and change management processes, ensuring alignment with evolving project requirements.
• Developed project dashboards and performance metrics to track productivity, cost and schedule variance.
• Delivered structured weekly status reporting and institutionalized lessons learned to improve execution efficiency.
• Ensured quality assurance through audits of project deliverables and adherence to defined quality standards.
• Optimized resource utilization through capacity planning, cross-training and effective team allocation.
• Proactively managed risks and issues by maintaining risk and issue registers with defined mitigation and resolution plans.
• Conducted performance evaluation for team members at phase completion, enabling continuous improvement and accountability.

Sep 2010 – Feb 2012 · 1 yr 5 mos

• Led enterprise application development initiatives, delivering scalable solutions and improving engineering efficiency across global client engagements.
• 𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁:
• Led end-to-end software development lifecycle for enterprise applications across global clients.
• Designed and delivered a Document Management System reducing client effort by 3 FTEs and saving ~$15K.
• Improved defect resolution turnaround time by 30% within the first 2 months of project onboarding.
• Coordinated development teams to deliver scalable, high-quality software aligned with business requirements.
• Strengthened engineering quality and delivery efficiency through structured execution practices.