Jun 2021 – Aug 2023 · 2 yrs 2 mos · Santa Clara, California, United States

• During my tenure with ServiceNow, I was an integral part of the Digital Experience team (Servicenow.com), tasked with driving sales pipeline delivery through the optimization of servicenow.com as a demand generation channel.
• Collaborated closely with cross-functional teams to strategize and implement initiatives aimed at maximizing the effectiveness of servicenow.com as a sales tool resulting in form conversation rate improvement by +4% AMS, +30% APJ & +20% EMEA
• Identified and A/B tested the opportunities to improve user engagement & lead generation rates (increased sales pipeline by 9%, sales contacts by 176%)
• Rolled out experiences related to personalization, workflow automation and optimized user journey
• Skills: Product Led Growth, Monetization , Localization, A/B Testing, Workflow automation, Internationalization, Customer Journey Mapping, PI planning, Agile & Scrum

Feb 2020 – Aug 2021 · 1 yr 6 mos · San Francisco Bay Area

• As the Product Manager for the Buyer's Experience Team (Atlassian.com) at Atlassian, my responsibilities encompassed leading the strategic direction and execution of product initiatives aimed at enhancing the purchasing journey for our customers.
• Launched Atlassian<>Slack integration offer to drive Monetization by acquiring net new Atlassian customers through a partnership with Slack with 321 coupon redemptions within first month
• Launched experiences for strategic partnerships with Software & Tech companies to maximize their impact on growth through revenue share
• Optimized the confluence buyer and end user experience on WAC by driving 1.6K confluence sign-ups in FY22
• Skills: Monetization , Personalization, Mobile First Approach, Design Sprint, Scrum, Localization

Jul 2018 – Jan 2021 · 2 yrs 6 mos · County Dublin, Ireland

• Storyful is a social media and news agency. I worked closely with the Chief Product Officer and Chief Technology Officer, my key responsibilities included managing a strong team of product management professionals in charge of developing Storyful’s data visualization tool to provide actionable insights to our key news clients such as Washington Posts, Al Araby, The Wall Street Journal and Google amongst others. Some of my responsibilities were:
• Worked closely with product management team (e.g. Product Marketing, UX and Engineering) to define product strategy that aligns with company’s commercial goals and business strategy
• Owned, developed, and maintained different product lines and managed API integration with data providers
• Translated roadmaps into manageable product backlogs and improved product metrics
• Worked closely with CEO on client presentation and product demonstrations
• Conducted design thinking, ideation workshops, lean approach, and customer research sessions
• Worked with stakeholders to plan work actively and effectively for SCRUM teams, which balances urgent customer needs and strategic roadmap priorities
• Participated in pre and post sales meetings to gather direct client feedback
• Assisted with product documentation during the Go-to-Market process for new features
• Negotiated data contracts and managed the relationship with various key vendors, third parties
• Coordinate communication across teams and provide status updates on projects
• Lead a team of six members, providing them with the guidance, resources, and autonomy necessary to succeed
• Collaborated with cross-sectional teams such as DevOps, Application security and infrastructure (AWS) teams achieve business objectives

Nov 2016 – Feb 2018 · 1 yr 3 mos · Dublin

• During my tenure in UHG, my responsibilities included working in different product lines, managing projects and clients, training new graduates, representing UHG on public forums. Helped operational teams formulate reporting and analytics strategy in line with firm’s business strategy.
• Worked with operations team to build reporting and analytics dashboard to help achieve their financial targets of 13.4 million dollars
• Established team level cadence in driving process (e.g. sprint planning, team retrospectives, backlog grooming) to ensure delivery was compliant to scoped commitment
• Developed business, product strategies, improved development processes & facilitated daily scrum meetings to ensure BI team met its project plan and schedules
• Led and managed a team of 10+ developers in a fast-paced environment which involved project planning, development & testing under Agile Methodology using tools like JIRA, Confluence, AHA etc.

Jun 2014 – Oct 2016 · 2 yrs 4 mos · Dublin, County Dublin, Ireland

• As a product owner, I was responsible for managing and leading business driven initiatives for financial services clients.
• Interviewed stakeholders, end users to document requirements as user stories. led design, development, User Acceptance Testing (UAT) and delivery of products serving the worldwide community of 12 million + users
• Led and managed a multinational team in Ireland/US/India ranging from new product development and implementation, business as usual operations and escalation/risk management

Apr 2014 – Jul 2014 · 3 mos · Dublin

Jun 2012 – Aug 2012 · 2 mos · California, USA

Jun 2010 – Jul 2013 · 3 yrs 1 mo · New Delhi Area, India

• Collaborated with clients to identify, discuss and finalize requirements for new Plant Pest Management project and documented them for future implementation and tracking
• Conducted analysis, producing Requirements/Functional/Design specs and test plan documents
• Established a project quality dashboard by using quantitative project management metrics, resulting in greater visibility of project health to senior management