Aug 2025 – Feb 2026 · 6 mos · Bengaluru, Karnataka, India · On-site

Dec 2024 – Oct 2025 · 10 mos · Bengaluru, Karnataka, India · Hybrid

Apr 2024 – Nov 2024 · 7 mos · Greater Kolkata Area · Remote

• Launch & Ops POC for East, Central India & Gujarat Regions, have successfully launched 100+ stores & 8 new cities.
• Custodian for all Operational Activities of Last Mile Delivery & Leading a team of Last Mile Managers.
• Alignment of Company's Goals & Metrics to all Regional Work Streams including Revenue, Cost, Customer Experience, Innovation, Hiring & Training.
• Business P&L Lead in West Bengal, Odisha, Jharkhand, Madhyapradesh & Gujarat. Successfully Scaled & Improved Performance Metrics in Operations for 100+ stores across the regions.

Apr 2023 – Mar 2024 · 11 mos · Greater Kolkata Area · Remote

• P&L Owner of the Vertical & have managed a team of 30+ High Performance Individuals Across the Vertical.
• Forecasting Order Growth & Ensuring Adequate Staffings, Optimal Delivery Area Setup.
• Rider Growth & Operations Management, Lead Generations, Funnel Improvement, Retention & Engagement.
• Support in New Zone/Store Launches & Ensuring Adequate Supply on Ground.

Sep 2021 – Apr 2023 · 1 yr 7 mos · West Bengal, India

• Identifying cities (Tier- 2 &3) for launch and creating opportunities for locals for stable income.
• Alignment of company goals and metrics to all regional work streams including revenue, cost, customer experience, people engagement, innovation, hiring and training.
• Business P&L Lead in West Bengal, North East & Jharkhand.
• Performance Management: Forecasting order growth, ensuring adequate staffing, optimal delivery area setups and delivery fees pricing.
• Vendor Management
• P&L Management
• Identifying additional revenue services to use Logistics as a service.

Jan 2021 – Sep 2021 · 8 mos

• Warehouse Operations Management
• Complete Reports & Analysis of Inbound & Outbound Materials
• Prevention of Loss & Damage
• Identifying less Business Pincodes and Escalating to Clients for Fulfillment
• Client Relationship
• Hub Operations
• Vendor Management
• Team Management

Jul 2020 – Dec 2020 · 5 mos

• PnL Management
• Cash Reconciliation
• Growth & Metrics
• Fleet Management
• Client Relationship
• Hub Operations
• Vendor Management
• Team Management

Jan 2020 – May 2020 · 4 mos

• Supply Retention
• Data Analysis
• Driving Projects for Drivers During Lock Down Such As:
• Called 100 Drivers/Day & Helped Them with Disbursing Loan Amount as a Financial Support in Pandemic.
• Groceries Distribution to the Drivers & Their Families.
• Tie-Up with Hospitals & Government Officials for Emergency Cab Services.

Nov 2018 – Jan 2020 · 1 yr 2 mos

• Launched Ola Bike
• Coordinated with Food Panda's Team and Helped to Run Various Coupons & Discounts to Lift Demands
• Coordinated with Government Officers for Smooth Launching Through City.
• Maintained Relationship with RTOs Heads & Coordinated with Legal Team to Avoid Any Operational Gap
• Hired Highly Skilled Professional Sales Executives for Onboarding Bikes in Ola Platform
• Ensured Sufficient Supply Against Demand
• Leading a Team of 45 Executives (30 Sales Executives for Bike, 10 Operations Executives & 5 Marketing Executives
• Tracking Real Time Demand & Identifying Supply Gaps
• Identifying Operational Gaps Weekly & Monthly
• Motivating Sales Team by Rolling Out Various Offers & Incentives.
• Hired 10 Strongly Skilled Operations Executives

Dec 2017 – Nov 2018 · 11 mos

• Driving BTL & Barter Activities
• Leading Different Projects Such As:
• Driver Felicitations
• Tie-Ups with Pubs & Bars, Hotels, Caterers, Corporate Tie-Ups
• Branding & Promoting Ola into Rural Areas
• Hiring Promoters for Ola App Installations
• Creation of Small Vendors like Tea Stalls, Freelancers for lifting demands
• Inventory Management
• Vendor Management
• Vendor Payments & Bills
• Tracking PRs & POs
• Coordinating with Central Accounts Team for Smooth Payment Process
• Promoting Food Panda (After Aquisition) through In-App Notifications, Hoarding & Banners

Jun 2017 – Dec 2017 · 6 mos

• Leading Outstation & Rentals Category
• Leading Multiple Projects to Lift OS & Rentals Demand Through Tie-Ups with Tours & Travels, Alliances, Hotels, Pubs, Airport, Railway Stations.
• Onboarded 200+ Tours & Travels along with 150 + Hotels and coordinated with Marketing Team for Branding & Promotions
• Driving Ola Point Project at Highly Potential Places Like Airports, Hotels, Railway Stations
• Leading a Team of 29 Ola Point Executives and setting target
• Leading Supply & Growth Project

Feb 2017 – Jun 2017 · 4 mos

• Driving Kaali Peeli Taxi Project
• Onboarding Taxis

Jan 2016 – Jan 2017 · 1 yr · Greater Kolkata Area

Jun 2014 – Jan 2017 · 2 yrs 7 mos · Greater Kolkata Area

May 2013 – May 2014 · 1 yr · Greater Kolkata Area

Jan 2011 – Jan 2013 · 2 yrs · Greater Kolkata Area