Jan 2022 – Aug 2022 · 7 mos · Delhi, India · Hybrid

• About the Role:
• In my role at Bharatpe, I took charge of the end-to-end process for the Postpe card project. I oversaw everything from creating cards to
• making sure they reached our users. Additionally, I played a crucial role in boosting transactions to support the growth of our lending business.
• Key Responsibilities:
• Coordinated with card manufacturers and delivery partners to ensure a seamless process.
• Worked closely with banks for card design approvals and collaborated with brands for strategic deals.
• Aligned card aesthetics with brand standards and obtained necessary approvals, working in tandem with the Design team.
• Led efforts in packaging design and negotiated cost-effective rates for each card.
• Achievements:
• Successfully managed the issuance, printing, and delivery of approximately 4 lakh cards in just 7 months.
• Established and nurtured partnerships with brands, resulting in a noteworthy increase in Gross Merchandise Value (GMV).

Nov 2020 – Jan 2022 · 1 yr 2 mos · Noida, Uttar Pradesh, India

• Manage Customer Experience in Paytm First Games. (Reviewing app Journey, Action items on
• broken experience etc)
• Responsible for a team of 30 smart people.
• Identify and fix Gamers issues by implementing DIY features, Automation.
• Manage Vendors
• Manage cost optimization by reducing manpower costing by implementing bot system.
• Identify and reducing Fraud risks.

Apr 2018 – Nov 2020 · 2 yrs 7 mos · Noida, Uttar Pradesh, India

• Set up a support platform for merchants, introduced channels for query resolution, and worked on DIY features.
• Negotiated rates, managed support teams, and implemented automation for cost reduction.
• Contributed to the automation of field service engineers' allocation for priority issue resolution.

Apr 2017 – Apr 2018 · 1 yr · Noida, Uttar Pradesh, India

• Handled multiple roles in Online & Offline Merchant Onboarding Operation.
• Launched a 24x7 monitoring team who worked on PG performance and really helped in the success rate improvement of our Online PG merchants.
• Was managing the Risk team to curb the frauds. (Pre and Post Live)
• Was responsible for Offline & PG Merchants Support
• Was also taking care of operation tasks like Profile Modification, Bank change, Rate Negotiation etc

Nov 2015 – Apr 2017 · 1 yr 5 mos · Noida, Uttar Pradesh, India

• Set up a team for PG online merchant support, introduced monitoring teams, and played a crucial role in product projects.

Jan 2014 – Nov 2015 · 1 yr 10 mos · Noida, Uttar Pradesh, India

• Responsible for a team of 10 people in Paytm social CST Team and played a key role in the initial stage of the social team strategy.

Nov 2010 – Jan 2014 · 3 yrs 2 mos · Noida, Uttar Pradesh, India

• ♦Worked for a leading US based bank for all the events and financial transaction of BNYMellon ( Computershare).
• ♦Processed transactions like Sell, Issue, Address Change, SSN Certification, DTC, ReOrg, Account Maintenance, Check Replacement, etc.
• ♦Performed verification & auditing of the processed items for both transactions as well as correspondence.
• ♦Provided investor services to shareholders.
• ♦Effectively provided services to approximate 6000 US clients.
• ♦Multi skilled individual in the process to have worked across all the events (GMAC, Transfer, Shareholder Relations, DTC & ReOrg
• ♦Conducted sessions and trainings for new recruits.
• ♦Took the training for Transfer, Shareholder DTC & ReOrg events.