Praharsh Agrawal — Operations Associate

>I am a Quality Analyst at DigiTech BPO, focusing on the Aadhaar card process. My role involves reviewing recorded customer service calls to assess agent performance, accuracy, professionalism, and adherence to guidelines. I identify areas for improvement, provide feedback, and document audit findings, maintaining precise records. I also help develop training programs and quality assurance policies to enhance agent skills and process efficiency. Previously, I worked at Meesho, India’s leading social commerce platform, ensuring products met high-quality standards. I have extensive experience in quality checking various product categories, such as fashion and electronics, using tools like MS Excel and Catalog Engine. I improved classification data quality by 90% and maintained a low error rate. I hold a Bachelor of Laws, a Master of Commerce, and a Bachelor of Commerce degree. Additionally, I excel in building data science models and identifying errors on internet panels.

Stackforce AI infers this person is a Quality Assurance Specialist in the BPO industry.

Location: Noida, Uttar Pradesh, India

Experience: 4 yrs 5 mos