Jun 2019 – Jul 2021 · 2 yrs 1 mo · New York, New York, United States · On-site

• Demonstrated exceptional leadership adaptability by operating across the full delivery spectrum from Technical Lead, Program Manager, Product Owner and Solution Architect
• Led end-to-end implementation and post-go-live support projects across Microsoft Dynamics AX 2009, AX 2012 (R1, R2, and R3), and D365 F&O — delivering full-cycle deployments across Finance (General Ledger, Accounts Receivable, Accounts Payable) and Supply Chain Management modules across multiple industries and geographic
• Led end-to-end pre-sales engagements for Microsoft Dynamics 365 F&O, CRM, and Power Platform which owns discovery, solution design, and executive presentations across Finance, HR, and Operations.
• Delivered tailored solution demonstrations and proof-of-concepts for D365 F&O, Great Plains, Reporting and Integration Services to translate complex technical architectures into clear business-value narratives for C-suite stakeholders.
• Led enterprise application cloud migration programs, modernizing legacy systems into scalable cloud-native architectures using React and Angular front-end frameworks
• Bridged the gap between business vision and technical execution with mapping client requirements to industry-standard processes, identifying gaps and optimization opportunities
• Identified and eliminated process bottlenecks across Finance, Operations, and HR functions by designing and implementing automation solutions
• Delivered end-to-end project leadership across 5 countries — India, UK, USA, South Africa, and Australia
• Served as Functional Lead for a full-cycle Microsoft Dynamics 365 F&O implementation and owned process design across Finance and Operations modules, leading fit-gap analysis, driving configuration and UAT to ensure a high-quality go-live with minimal business disruption.
• Built and led high-performing multi-disciplinary delivery teams spanning Development, QA, UAT, and DevOps/Build functions

Apr 2017 – May 2019 · 2 yrs 1 mo · On-site

Nov 2014 – Mar 2017 · 2 yrs 4 mos · On-site

Nov 2012 – Oct 2014 · 1 yr 11 mos · On-site

Dec 2009 – Oct 2012 · 2 yrs 10 mos · On-site

Jul 2009 – Dec 2009 · 5 mos · Gurugram, Haryana, India · On-site

• Project: Microsoft Dynamics AX 2009 Implementation | Technologies: Dynamics AX 2009, SQL Server 2005 — Led end-to-end delivery including requirements gathering, system configuration, customisation, data migration, and post-go-live support.

Jan 2004 – Jul 2009 · 5 yrs 6 mos · Gurugram, Haryana, India · On-site

• Served as IT Manager delivering end-to-end IT infrastructure and business solutions across 4+ locations in India, overseeing both software and hardware operations organization-wide.
• Acted as Business Solution Architect for Microsoft Dynamics AX 4.0 — covering full Technical and Functional scope including design, configuration, and deployment.
• Designed and delivered SharePoint (MOSS 2007) and AX 4.0 integration, enabling seamless document management and ERP connectivity across business units.
• Integrated Savior Payroll Software with AX 4.0, automating payroll processing and eliminating manual data reconciliation between HR and finance systems.
• Managed IT procurement and budgeting for the department — overseeing Sales & Purchase cycles and ensuring cost-effective technology investment aligned to business needs.
• Led a software team of 3–4 developers delivering high-impact strategic business applications on Microsoft Dynamics AX 4.0 and MOSS, driving on-time project execution.
• Led a hardware team of 2–3 engineers managing India-wide IT infrastructure across multiple locations, providing reliable support and minimizing downtime.
• Administered a complex hardware estate including 10 Blade Servers, VPN, Firewall, 100+ laptops, 200+ desktops, 30+ printers, routers, and storage systems across 4+ sites.
• Managed a broad software stack including AX 4.0, MOSS 2007, Exchange 2007, Windows Server 2008, Tally, Payman, Savior Payroll, TDS Plus, and enterprise antivirus solutions.

Oct 2003 – Dec 2003 · 2 mos · Greater Delhi Area

• Client – Income Tax Department – Agra, UP, India
• Project – Hardware & Software Support
• Description - In this project Wipro was giving hardware and software support to all income tax offices in entire India and I was the part of Agra branch – ITO support team.
• Accountability:
• Worked as the Team leader and handed Income tax site at Agra (U.P) from technical point of view.
• Co-ordination with vendors for hardware requirements and taking care of AMC contract.
• Responsible for network maintenance in internal office.
• Resolved client day to day hardware and software issues.
• Send regular status report to client on day to day issues/tickets
• Responsible for managing all the server and desktop.

Oct 2002 – Sep 2003 · 11 mos · Faridabad

• In-Hosue IT Support ( Server Admin, Desktop Engineer, System Support, Antivirus Support, Firewall )
• Software development for billing (VB & SQL)
• Website design & maintance (HTML & SQL)
• Hardware maintance ( Day to day user support)

Oct 2001 – Aug 2002 · 10 mos

• IT Hardware Support ( Window install, Antivirus Install, Computer Setup)
• Website design and maintenance
• Server Support
• Active Directory maintenance
• Backup of DB Server
• SAP User Creation
• Training to Users