Ayan Mondal

Operations Associate

Kolkata, West Bengal, India2 yrs 6 mos experience

Key Highlights

  • Proven track record in client handling and operations.
  • Strong background in graphic design and digital marketing.
  • Recognized for excellence in customer service.
Stackforce AI infers this person is a versatile professional in B2B operations and digital marketing with a strong design background.

Contact

Skills

Core Skills

Client HandlingOperationsBackend OperationsCustomer SupportGraphic DesignDigital Marketing

Other Skills

Process improvementsService Desk ManagementCustomer Relationship Management (CRM)Technical SupportOracle DatabaseOperations & Backend Support ProfessionalTelecom & B2B OperationsSLACRMSAPMicrosoft OfficeNetwork TroubleshootingTicket toolsService-Level Agreements (SLA)Telecom Expense Management

About

Versatile professional with experience across corporate operations, graphic design, and digital marketing. I worked as an Associate at Wipro Limited (Jan 2023 – Oct 2024), where I developed strong skills in client handling, process management, and working in fast-paced environments. I also worked as an Associate at Crizac Limited (Jan 2025 – Oct 2025), gaining hands-on experience in operations, communication, and workflow management. Additionally, I completed an internship at Prowebhill, where I gained practical exposure to digital marketing strategies, content creation, and online campaign management. Alongside my corporate journey, I have a strong background in Graphic Design and Digital Marketing. I worked as a Graphic Designer & Editor at Just Studio, Kolkata, and as a Freelance Designer, creating social media creatives, logos, banners, and branding materials while also contributing to digital marketing activities. Skilled in operations, client handling, and tools like Adobe Photoshop, Illustrator, and Canva, I bring a balanced mix of creativity and problem-solving. Currently seeking opportunities where I can grow, contribute, and build a strong professional career. πŸ“Œ Skills: Operations | Client Handling | Graphic Design | Digital Marketing | Communication πŸ“Œ Tools: Adobe Photoshop | Illustrator | Canva Let’s connect and grow together.

Experience

2 yrs 6 mos
Total Experience
1 yr 3 mos
Average Tenure
--
Current Experience

Crizac ltd

Relationship Manager

Jan 2025 – Oct 2025 Β· 9 mos Β· West Bengal, India

  • Managed and supported 350+ B2B corporate and employee accounts, ensuring smooth onboarding and ongoing client engagement.
  • Acted as the primary point of contact for client queries, service requests, and feedback.
  • Coordinated with internal teams to resolve client issues and ensure timely and accurate service delivery.
  • Supported proposal preparation by coordinating marketing materials and documentation for business partners.
  • Maintained strong relationships with clients to improve customer satisfaction and retention.
  • Ensured adherence to internal processes and service timelines to maintain operational efficiency.
  • Handled regular follow-ups, documentation, and communication via email and calls.
Process improvementsBack-end OperationsClient HandlingOperations

Wipro

2 roles

Associate

Jan 2023 – Nov 2024 Β· 1 yr 10 mos

Service Desk ManagementCustomer Relationship Management (CRM)Client HandlingOperations

Customer Service Representative

Jan 2023 – Oct 2024 Β· 1 yr 9 mos

  • Provided backend operations support for a leading telecom client (AT&T), handling service requests without direct customer interaction.
  • Managed order processing, network configuration support, and issue tracking in CRM and internal systems.
  • Handled MACD requests (Moves, Adds, Changes, Deletes) for telecom services and transport circuits.
  • Monitored and ensured SLA compliance, reducing average resolution time by 25%.
  • Achieved 95% first-contact resolution for internal queries and escalations.
  • Owned escalation management and expedited requests to ensure timely service delivery.
  • Collaborated with cross-functional teams to improve workflow efficiency by 20%.
  • Prepared reports and documentation using MS Excel and CRM tools.
  • Recognized with the Customer Service Excellence Award for consistently meeting performance benchmarks.
Technical SupportOracle DatabaseBackend OperationsCustomer Support

Prowebhill private limited

Junior graphics designer & Degital marketing

Jan 2022 – Mar 2022 Β· 2 mos Β· Kolkata, West Bengal, India Β· On-site

Graphic DesignDigital Marketing

Juststudio.ist

Graphic Designer

Sep 2021 – Dec 2021 Β· 3 mos

Education

Calcutta University, Kolkata

Bachelor of Arts - BA β€” Journalism

Mar 2019 – Jun 2022

New Alipore Multipurpose School - India

Bachelor of Arts - BA β€” Humanities/Humanistic Studies

Jan 2000 – Jul 2019

Anizonicstudio

Diploma β€” Multimedia

Feb 2021 – Oct 2022

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