swathi k p

Operations Associate

Delhi, India10 mos experience

Key Highlights

Proven track record in customer service excellence.
Strong digital marketing and branding skills.
Recognized for humanitarian efforts and leadership.

Stackforce AI infers this person is a Digital Marketing and Customer Service professional with a strong humanitarian focus.

Contact

Skills

Core Skills

Customer ServiceProblem SolvingDigital MarketingMarketing StrategySocial Media Marketing

Other Skills

Research and Development (R&D)Customer Satisfaction (CSAT)Resolving IssuesSocial Media StrategyHumanitarianCreative WritingBook ReviewsTeam BuildingB2B CommerceDigital ChannelsCustomer-Focused ServiceMicrosoft OfficeBook ClubsCustomer Focused MarketingBrand Awareness

Experience

10 mos

Total Experience

5 mos

Average Tenure

Current Experience

Zomato

Associate

Jul 2024 – Feb 2025 · 7 mos · Hyderabad, Telangana, India · On-site

Drove customer loyalty by providing personalized, solution-focused support that exceeded service level expectations by resolving an average of 40+ complex issues daily (including refunds, order modifications, and logistic concerns) with a good CSAT rating.
Focused on swift, first-contact resolution techniques to maximize customer retention and enhance brand perception.
Collaborated cross-functionally with delivery and restaurant partners to expedite resolutions and minimize potential operational disruptions.
Maintained good level knowledge of Zomato’s service policies and SOPs, contributing to streamlined support and reduced average handling time.

Customer ServiceProblem SolvingResearch and Development (R&D)Customer Satisfaction (CSAT)Resolving Issues

360 tec

Digital Marketing Intern

Nov 2021 – Mar 2022 · 4 mos

Drove strategic initiatives across Management and Digital Marketing by designing marketing strategies and enhancing the company's digital branding presence.
Developed strong problem-solving capabilities through the successful completion of various case studies, improving the ability to analyze complex scenarios and exhibit practical solutions.
Executed diverse online platform marketing techniques as a Digital Marketer during the internship, gaining hands-on experience in key digital channels.
Recognized for exceptional performance with a Letter of Recommendation (LOR) from 360 Technology.

Digital MarketingMarketing StrategyProblem SolvingSocial Media Strategy

Aashman foundation

Social Media Marketing Intern

Nov 2021 – Feb 2022 · 3 mos

Applied theoretical concepts to practical, hands-on projects, resulting in a deeper understanding and proficiency.
Led a fundraising initiative to support underprivileged communities and was recognized with the Humanity Ambassador Certificate.
Actively participated in training and orientation programs, successfully acquiring new skills and techniques with a strong focus on professional development.

Social Media MarketingHumanitarianCreative Writing