Dec 2019 – Jul 2024 · 4 yrs 7 mos

• Event streaming using Kafka and Confluent. Consultative expertise in data mobility, integration, and event stream processing.

Mar 2016 – Dec 2019 · 3 yrs 9 mos · Greater Minneapolis-St. Paul Area

• Expert across Red Hat portfolio includes RHEL, Openshift Kubernetes, and Ansible.

Dec 2014 – Mar 2016 · 1 yr 3 mos

• Develop partnerships and integrate technology between complementary Software and Services organizations and the CenturyLink Cloud.
• Today I will drive an increase in cloud revenue by augmenting the core CenturyLink Cloud platform offering with these innovative software and services integrations.
• Success = Partners + Integration + Developer Engagement
• Hybrid role combining:
• Partner Business Development**
• Inbound/outbound partner lead generation and relationship development through calls and in-person meetings
• Develop integration effort estimates and ROI criteria
• Identify new and overlapping customer segments and corresponding positioning
• Cloud Engineering and Integration**
• Maintain and document engineering standards and best practices
• Primary contact for all integration engineering technical issues
• Developed CenturyLink Cloud Python SDK and CLI
• Community Engagement**
• Identify go-to-market channel communications, create content, and track conversion rate
• Contribute to communities frequented by the developer persona

Jan 2014 – Dec 2014 · 11 mos

• PRE-SALES CLOUD SOLUTION ARCHITECT** Customer facing SME successfully conveying the culture + value within the CenturyLink Cloud product IaaS/PaaS offering. Within a startup embedded inside the greater CenturyLink org. act as a primary agent identifying and communicating the highly Agile and innovative culture that developed the vision, product roadmap, + DevOps teams behind cloud.
• Hundreds of sales calls and customer contacts throughout the US
• Deliver high-stakes RFP responses, exec presentations, + client workshops
• Deep technical cloud product expertise, product/market fit, + hybrid cloud architecture
• Effective commercial and TCO analysis + positioning
• CULTURAL CONSULTANT** Expert beyond direct customer facing sales engineering in conveying the culture behind the CenturyLink Cloud vision. Effectively excite and prepare a massive field sales workforce with varied expertise (some hosting, others network focused) to confidently deliver the same highly effective messaging previously only accessible to a few cloud experts.
• "Train the trainer" for SEs + Sales Execs throughout the global CenturyLink workforce (+resellers)
• Ramp revenue potential + scalability by enabling successful product understanding
• Increase lead qualification quality with lower unit acquisition costs
• CLOUD INTEGRATION STRATEGIST** Responsibility lies beyond daily sales and tactical enablement. Cloud is inherently a lower-margin lower-touch service than traditional hosting. By identifying and deploying automation enabling JIT sales touch with customers we dramatically increase customer satisfaction, revenue growth, + sales team effectiveness as we deploy high-touch sales and support at low-touch cost.
• Designed and managed deployment of revolutionary linkage between customer behavior, cloud usage, + traditional Salesforce CRM
• Proactively identify and respond to customer churn/growth indicators
• Multi-channel touch (drip email, chat/call, re-targeted banners)

May 2010 – Dec 2013 · 3 yrs 7 mos

• Pre-sales Engineer delivering consultative solutions drawing from across the entire CenturyLink portfolio (cloud, hosting, colocation, security, network, consulting). Successful lead Sales and Solution Engineer for the Central US region and national resource for Financial Services customers.
• Design Enterprise managed outsourcing solutions using Savvis' best in class:
• Tier 1 Savvis and CenturyLink Network Backbone - carries 25%+ of all global Internet traffic
• Global Tier 3+ Datacenter Footprint (54+ facilities)
• Broad mix of infrastructure and managed hosting options (cloud, datacenter network, security, consulting, application management, service desk)
• Gartner recognized for managed hosting, cloud vision, and managed security services
• Today, I will....
• Deliver engaging presentations to C-level executives, directors, decision makers, and technical groups
• Drive sales as part of a global sales consulting team; identify client business, technical, and process requirements, uncover unique client requirements, and design efficient, effective solutions
• Contribute to every aspect of client solution, including product management, product engineering, product development, legal, procurement, finance, and service readiness
• Architect and document complex technical solutions using standard and custom product sets including network, hosting, colocation, and professional services components. Advise client on alternate technical strategies and solutions that align with business goals
• Maintain in-depth knowledge regarding applications and vendors within the industry

Jan 2009 – May 2010 · 1 yr 4 mos

• Experience with cross-industry (e-commerce, telecommunications, and insurance) and cross-product (Microsoft, Unix, J2EE, custom) enterprise technology solutions.
• Identified technical solutions necessary to meet client requirements for performance, availability, security, regulatory compliance, and operating costs.
• Streamlined hosted product offerings for effective client presentations and detailed technical discussions. Reduced FTE requirements to support environments lowering the run costs for the client and allowing Accenture to service more customers with the same headcount.
• Ultimately responsible for operational success, supportability, and cost of designed solutions until deployed environments are fully in-use and accepted.
• Managed team of technology architects responsible for investigating and defining technical standards and strategy.
• Resolved communication breakdowns between business and technically focused experts then provided mentoring for technical staff to increase communication throughout the design, build, and run process.

Jan 2006 – Jan 2009 · 3 yrs

• Overall delivery lead responsible for implementing quality IT business process outsourcing solutions. Managed solution architecture, budgets, and timelines by rigorously defining otherwise project scopes, timeframes, and other variables with individual project values exceeding $5M.
• Program lead for newly developed custom product aimed for multi-customer deployment. Managed build with development, infrastructure, and application teams. Developed process to decrease defects and effort required for per-client deployments averaging nine months per.
• Successfully managed full cycle SAS70 audits for clients whose environments were not architected for auditability or separation of privileges. Guided all subsequent initiatives to achieve SAS70 and PCI compliance.
• Managed work queue for highly leveraged technical team. Increased team communication with internal clients and reduced uncertainty about their ability to deliver. Significantly increased number of successfully completed team commitments.
• Led Tiger team to quickly resolve critical issues for troubled projects. Took ownership of short term issues. For longer duration efforts, took over management, re-built project teams, and provided leadership for forward progress.

Jul 2004 – Jul 2006 · 2 yrs

• Supported global Solaris and Linux environments hosting both legacy and newly developed outsourced applications for external clients. Where documentation or other institutional knowledge was non-existent, built temporary teams to work through issues then followed-up with full reporting to provide better support for subsequent issues.
• Designed and maintained rapid deployment toolkits for web servers. Eliminated local backup requirements for web servers and decreased time to deploy from bare-metal to 15 minutes.
• Led initiatives to identify poor performing internal tools and to identify gaps that made support more difficult. Successfully developed high-quality tools for monitoring server security, server, performance, and a global SMS paging infrastructure.
• Supported inexperienced clients by troubleshooting and resolving problem situations over the phone under tight deadlines as part of a demanding international on-call rotation.

Jul 2001 – Jul 2004 · 3 yrs

• Supported mail, firewall, web proxy, and other infrastructure services in a high availability environment. Built disaster recovery site and performed full tests once yearly.
• Developed extensive array of tools to audit servers and notify staff of adverse security or performance events. Identified and reacted to simulated intrusions within minutes.
• Deployed and maintained secure voice bridge and secure phones; obtained TS/SCI.

Jun 1999 – May 2002 · 2 yrs 11 mos

• Designed, implemented, and managed departmental databases
• Programmed in PHP and Perl for system scripting and web backends
• Built, maintained, and troubleshot servers and related networking