Feb 2024 – Present · 2 yrs 3 mos

• Act as an incubation phase for the creation/ideation of new products. Focus on innovation management; assess opportunities, define and create new products/prototypes and test differentiated value propositions that meet stakeholder needs (eg, consumers, merchants, banks, governments, issuers)
• Responsibilities:
• Partners with cross-functional teams (e.g. Product Management – Technical, Software Development) to design, develop and deliver new Products that drive incremental revenues for Mastercard
• Understands business context and market dynamics including Regulatory, Legal, Competitive and Technology landscapes
• Leverages the in-house Framework to rapidly Frame ideas, and develop Concepts and Prototypes to validate whether a market opportunity can be effectively monetized by Mastercard
• Following successful Prototyping, leverages a thorough understanding of the Software Development Lifecycle to partner with Product Management – Technical and Software Development Guilds to develop scalable Products for launch, ensuring that initial build effort concludes on time and budget
• Incorporates feedback from cross-functional stakeholders in Legal, Data Privacy, Delivery, Finance, Marketing, Sales, etc. to ensure that the new Product has a robust go-to-market plan focused on speed to market and ease of delivery
• Partners with Servicing teams (e.g. GCC, CTS, Biz Ops) to ensure that the new Product has a robust E2E servicing plan that enables a great end-user and customer experience
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
• Lead by example with hands-on approaches to demonstrate product management excellence and share best practices

Oct 2021 – Mar 2022 · 5 mos

• Responsible for designing testing methodologies, tools, and standards based on best practices and performs software testing.
• Responsibilities:
• Manage medium-sized project/initiatives as an individual contributor with advanced knowledge within discipline, leading a segment of several initiatives or a larger initiative, or formally supervise a small team, and assigns day-to-day work
• Adheres to and implements enterprise quality standards, processes and tools, and develops and implements build control strategies or QA tools/processes
• Interacts with business and development teams to define test plans and schedules
• Translates complex system requirements and specs into test requirements and testing methods
• Identifies and implements more complex automation efforts.
• Participate in team prioritization discussions with Product/Business stakeholders
• Report status and manage risks within their primary application/service
• Perform demos/acceptance discussions in interacting with Product owners

Apr 2021 – Feb 2024 · 2 yrs 10 mos

• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends. Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap. Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements. Collects and shares user stories with engineering teams. Acts as the voice of the business customer and accountable for the platform services.
• Responsibilities:
• Owns the working backwards document and vision for one or more features
• Elicits and decomposes business requirements into platform requirements and user stories
• Contributes near-term input for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
• Coordinates with interdependent teams on platform product requirements
• Keeps close to the design of the user experience
• Continuously monitors feature development at the feature level adjusting throughout implementation as needed
• Reviews product demo against acceptance criteria for the feature set
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
• Stays aligned with GTM plans for the feature set
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

Mar 2021 – Oct 2021 · 7 mos

Apr 2020 – Mar 2021 · 11 mos

Aug 2019 – Apr 2020 · 8 mos

May 2019 – Aug 2019 · 3 mos

Feb 2019 – Apr 2019 · 2 mos

May 2016 – Jan 2019 · 2 yrs 8 mos

• Automate Test Cases using Espresso (with Java).
• Participate in every stage of feature development from design through feature implementation & testing.
• Create & manage thorough test plans / test cases.
• Perform API Testing across multiple environments.
• Perform Smoke Testing, Regression Testing, API Testing across all environments.
• Report defects / issues using tools such as Rally, GSM, etc.
• Collaborate with developers & other stakeholders to get defects / issues resolved.
• Demonstrate implemented features to all the stakeholders.
• Sign-offs releases for various environments such as Stage, Sandbox, Production, etc. from QA perspective.
• CI setup using Jenkins.
• Backfill IST release manager during his absence.