Jan 2024 – Jul 2025 · 1 yr 6 mos

• Responsible for leading & managing B2B Digital Enterprise Products for all the projects undertaken so far
• Handling stock & inventory management to manage customer's end to end inventories based on suppply & demand of their users, forecasting inventories to manage overall inventroy valuation.
• Implementing Digital point of sale system providing the technological edge to operators direct and indirect business by enhancing the partner’s as well as customer’s user experience & simplifying the customer facing transactions such as Customer Onboarding, Product & Services Sales & Payment Collection & Product Returns.
• Desiging work force management to handle multiple tasks based on user availability using dynamic processes & workflows.
• Managing various enterprise products using low code no code platform to revamp their user journey's with required optimization.
• Designing roadmaps based on the existing products in stack to upsell/cross sell new opportunities.
• Handling end to end Ux Management for every user journey delivered.
• Collaborating regularly with scrum teams & interacting with cross functional teams to deliver end to end product over the period of time.
• Leading product management trainings & workshops delivering agile methodologies.

Apr 2022 – Dec 2023 · 1 yr 8 mos

• Responsible for B2B & B2C Product planning, development, Ux management & delivery.
• Handling partner management module for customers to build up engagement with partners from various domains.
• Handling contracts/agreements for all the associated partners to manage their journey by defining standard terms & conditions.
• Providing solutions to build selfcare portal & mobile app using dynamic forms & workflows
• Continuously tracking the product progress to meet promised timelines
• Proposing product presentations to design new product & enhance existing products based on market standards.
• Preparing quarterly/yearly plan for the product deliverables considering customer delivery, prioratization, dependencies & gap analysis.

Jul 2020 – Mar 2022 · 1 yr 8 mos

• Developing & implementing CRM product solutioning to deliver effortless onboarding enxperience to the end user.
• Implementing selfcare module to engage customers & provide personalized experience based on their usage of services/products.
• Handling customer demos' based on periodical product deliveries.
• Managing product documentations, use case flow design, maintaining progress trackers & marketing materials for the products taken up.

Jan 2020 – Jun 2020 · 5 mos

May 2019 – Jul 2019 · 2 mos · Pune baner

Jul 2017 – May 2018 · 10 mos · Pune, Maharashtra, India · On-site

• Managing customer tickets related to their delivery & providing solutions to improvise business processes & their future experience.
• Spearheading an updated knowledge of the organization's products, services, and customer service
• policies and crossed 85% of the customer satisfaction rate - CSR in 2018.
• Successfully minimized average resolution time - ART by 30% in 2018 by responding quickly to customers' concerns.