Jun 2022 – Feb 2026 · 3 yrs 8 mos · Hyderabad, Telangana, India · Hybrid

• As part of the Microsoft Commerce Platform, involved in the development of billing and invoicing systems, with a focus on customer experience and the development of efficient, scalable and secure software workflows.
• Reduced the invoice generation time for large customer invoices by 75% impacting 50 million monthly purchases, by using efficient data structures, batching and work-queue prioritization techniques.
• Worked on the design overhaul and implementation of payment collection and invoice application workflows, by collaborating with multiple partner teams, resulting in faster payment collections, a 60% reduction in customer disputes and Azure cost savings.
• Responsible for the infrastructure setup and service deployments of the invoicing services and Azure resources in private clouds, by developing automated CI/CD pipelines and post-deployment system validations, resulting in 80% reduction in deployment times.

Jan 2021 – Jun 2021 · 5 mos · India · Remote

• Created a centralized on-call assistance portal, integrating with support/incident database, knowledge base, TSGs, etc to reduce the overhead of managing information on support engineers and assisting in faster resolution of customer issues.
• As part of Microsoft’s Azure data center services team, contributed to development of Dynamics 365/Finance and Operations applications that also leveraged Power Platform and Azure capabilities to enhance Microsoft's data center procurement, cost management, and commissioning workflow.

Aug 2020 – Oct 2020 · 2 mos · India · Remote

• Developed a full stack web app for human pose estimation and motion tracking in sports videos with the use of Machine Learning, in order to help students and instructors analyze and improve their performance.