Jul 2023 – Aug 2024 · 1 yr 1 mo · Remote

• Owned the technical vision and architecture for Segment’s Journeys product, a core part of its personalization platform which allows marketers to choose when and how to engage with their customers.
• Worked with Product partners to shape a roadmap that drives early adoption of new data warehouse-backed features, positioning Segment as a market leader in composable Customer Data Platforms.
• Mapped our systems into well-defined domains, promoting composability, clear ownership, and more formal cross-system contracts to allow faster, safer innovation.
• Led the Architecture Review Board for Segment’s “Intelligence, Computation, and Journeys” group, providing feedback and facilitating discussion of technical proposals and RFCs to ensure high-quality work.
• Influenced Twilio’s Architect community by planning and leading workshops and offsites and discussions, and writing internal blog posts on technical and leadership topics.
• Fostered a culture of feedback, introspection, and continuous improvement by facilitating post-incident reviews and retrospectives, and leading the work to apply learnings in a scalable, systemic manner.

Feb 2022 – Feb 2023 · 1 yr · Remote

• Focussed on coaching and supporting Principal Engineers in Stitch Fix's Styling Engineering group.
• Collaborated with other Architects to drive long-term strategic planning.
• Provided systems expertise to help shape roadmap planning to leverage our existing archtectures.
• Took charge of SEV0 and SEV1 incidents as part of an Incident Command rotation, leading teams to successful resolutions.

Apr 2018 – Feb 2022 · 3 yrs 10 mos · Remote

• Led the development of a three year technical strategy for Stitch Fix's Styling Engineering group.
• Worked with Product and Business partners to tie technical work to business benefits, so product development and technical investment went hand-in-hand.
• Used a domain-driven approach to plan a roadmap of monolith decomposition and service extraction, improving service reusability and composability driving reduced time-to-market for new products.
• Coached my teams in systems operations skills, feeding learning back into our development processes and on-call practices, improving reliability, reducing the total cost of ownership of our systems, and fostering a culture of operational excellence.
• Designed and implemented services using synchronous REST-based APIs and message-driven approaches, optimizing for reliability, observability, and maintainability.
• Organized and facilitated regularly meetings of Principal engineers across the company, fostering connection, collaboration, and a "first team" mentality amongst engineering leaders.

Aug 2017 – Feb 2018 · 6 mos · Remote

• Delivered features for the GitHub Projects product, both on the web and as part of the GitHub API.
• Drove engineering efficiency by developing a "chatops"-enabled system for combining pull requests to dramatically improve deploy throughput for the GitHub monorepo.

Aug 2009 – Jun 2017 · 7 yrs 10 mos · Remote

• Devised a migration plan, in partnership with external API developers, to permit major breaking changes to the Etsy API while avoiding interruptions to business-critical third-party tools.
• Drove a culture of collaboration with Product to identify acceptance criteria that allowed us to tie product delivery into our test-driven development processes.
• Used Etsy's "big data" systems to provide business intelligence insights for Etsy sellers, while preserving seller business data privacy.
• Created the first automated systems to detect and intervene in fraudulent activity in the marketplace, improving customer and business safety.
• Drove the evolution of our internal tools, significantly reducing the cost of customer support efforts.
• Learned post-incident review facilitation, and used it to help teams maximize insights from their incidents.
• Became an expert in StatsD and Graphite, coaching other engineers in observability practices.
• Edited and contributed to the Code As Craft engineering blog, showcasing Etsy as an industry leader.
• Participated in NCWIT's "Male Advocates And Allies" working group, and contributed to Etsy's diversity and inclusion efforts.

May 2004 – Aug 2009 · 5 yrs 3 mos · On-site

Jan 2002 – May 2004 · 2 yrs 4 mos · On-site

Aug 2000 – Oct 2001 · 1 yr 2 mos · On-site