Smita Kalita

HR Associate

Guwahati, Assam, India7 yrs 11 mos experience

Highly Stable

Key Highlights

Experienced in HR and customer support roles.
Proven track record in managing customer relationships.
Skilled in resolving workplace conflicts and enhancing culture.

Stackforce AI infers this person is a Customer Support and HR professional with experience in tech and telecommunications industries.

Contact

Skills

Core Skills

Hr SolutionsRecruiting

Other Skills

MarketingSales & MarketingAdministrative AssistanceCustomer Relationship Management (CRM)Customer relationshipCustomer ServiceCommunicationEnglishCustomer Service RepresentativesOperations consultantRetail SalesRelationship ManagementCustomer HandlingCustomer Engagement

About

Have worked with reputed organizations such as Airtel and presently working for Uber both of which dealt with Customer support as well as sales. I am looking for a place for self growth along with Organization's growth.

Experience

7 yrs 11 mos

Total Experience

2 yrs 7 mos

Average Tenure

Current Experience

Flipkart

Associate Human Resources Generalist

Aug 2023 – Nov 2023 · 3 mos · Guwahati, Assam, India · On-site

Worked as HR Associate to look after the hiring process, resolved disputes between co-workers and managers to reduce organizational conflicts and maintained a positive workplace culture .

HR SolutionsRecruiting

Uber

Operations Consultant

Nov 2018 – Mar 2023 · 4 yrs 4 mos · Guwahati, Assam, India · On-site

Worked under Uber which is an American technology and largest ridesharing company. The key roles here were handling delivery partners accounts and providing solutions related to services like ride-haling, package delivery, incentive or any other queries.

Airtel

Customer Support Professional

Jun 2015 – Oct 2018 · 3 yrs 4 mos · Guwahati, Assam, India · On-site

Worked for Bharti Airtel Ltd which is a leading and most trusted provider of ICT services in India. Handling of customer service queries and complaints , achieving the monthly retails sales targets were some of the key roles in this job.