Lornie G

Operations Associate

Bengaluru, Karnataka, India10 yrs 6 mos experience

Highly Stable

Key Highlights

Proven experience in IT service delivery.
Strong coordination skills in technology services.
Commitment to quality and continuous improvement.

Stackforce AI infers this person is a skilled IT service delivery analyst with a focus on client coordination and technology management.

Contact

Skills

Core Skills

It Management

Other Skills

Service DeskSystem AdministrationManagementActive Directory

About

To be a part of progressive and established organization and implement my skills, knowledge with utmost commitment and involvement. Also to create a benchmark in the field of customer relation by blending an essence of hard work and smart work.

Experience

10 yrs 6 mos

Total Experience

4 yrs 6 mos

Average Tenure

1 yr 6 mos

Current Experience

Accenture

HR Service Delivery Analyst

Nov 2024 – Present · 1 yr 6 mos

Quest global

Information Technology Technical Recruiter

Feb 2021 – Nov 2024 · 3 yrs 9 mos · Bangalore Urban, Karnataka, India

Ibm

IMAC Coordinator

Dec 2014 – Mar 2020 · 5 yrs 3 mos · Bengaluru, Karnataka, India

Roles & Responsibilities
 Co-ordinating between client and resolving groups to provide best IT technology services via calls
and emails
 Complete ownership of all tickets assigned
 Undertaking planning, managing, organizing installations and resolutions to all requested
technology issues
 Preparing reports like breach report, stock report, aging report, closure count etc.
 Maintaining quality as defined
 Undertaking periodical trainings like TQE, GDF and training on planning’s