Apr 2022 – Dec 2025 · 3 yrs 8 mos

• Provided subject matter expertise on 75+ unique data sources covering 340+ million de-identified patients (medical and pharmacy claims, electronic medical records, lab data, hospital chargemaster data, consumer data, and additional data types) during the pre-sales and post-sales phases through discovery consultations to determine project needs, data source selection guidance, and ongoing support.
• Collaborated with the sales team and solutions engineers to develop data solutions to meet the needs of large pharmaceutical, emerging pharmaceutical, and partner clients; solved business problems using HealthVerity’s IPGE (Identity, Privacy, Governance, and Exchange) approach and technology offerings.
• Developed project proposals for clients and requirements documents for internal teams, reviewed draft contracts, and pushed projects forward as needed anytime from client alignment through delivery of data.
• Investigated data questions or issues during the post-delivery phase and assisted in troubleshooting any challenges with the client’s data platform or environment.

Oct 2019 – Apr 2022 · 2 yrs 6 mos

• Hired, managed, and mentored a team of six healthcare data analysts (nine different individuals) and successfully spun off the Data Delivery team as a stand alone team.
• Coordinated with the operations and sales teams to determine team priorities, tracked key metrics, and supported individual goal setting.
• Designed team onboarding and continuous learning opportunities, such as Client Question Practice and Knowledge Sharing sessions; trained new team members from Data Analytics, Data Delivery, and Real World Data Insights on existing data vendors, data sets, and data types; and explored new data sets that were in the onboarding process and would become available to clients.
• Acted as a voting member of the Data Governance Board and provided feedback on updates and changes to the data warehouse and during new product development.
• Supported sales team members during client meetings and educated clients on how to purchase and use health care data prior to the creation of the Real World Data Insights team.

May 2018 – Oct 2019 · 1 yr 5 mos

• Worked with healthcare data using SQL and Python to create pre-sales feasibility counts; defined cohorts using ICD-10-CM, CPT, HCPCS, ICD-10-PCS, LOINC, NDC, and DRG codes.
• Consulted with healthcare clients to understand business requirements and collaborated with the sales team to support requests for proposal/information and client presentations.
• Created client deliverables and provided education and assistance to clients after delivery.
• Communicated with data vendors as needed and worked with integrations, logistics, and data platform teams to ensure data accuracy.

Jan 2017 – May 2018 · 1 yr 4 mos · Greater Philadelphia Area

• Trained to be an on-site specialist by the IQVIA Academy leadership development program.
• Worked with national syndicated data, sub-national sales data, and patient level insurance claims data (NSP, NPA, NPA MD, DDD, Xponent, Channel Dynamics, NDTI, and LAAD) to support commercial teams in forecasting, market access, salesforce effectiveness, and brand planning.
• Supported a forecasting team by monitoring current performance of the portfolio as compared to the budget and completed additional analyses when large variances were observed.
• Created a methodology to allocate patient data to accounts and led implementation of the methodology by a team offshore.
• Used longitudinal claims data to examine the distribution of patients by method of payment, payer, and plan at various geographic levels.
• Oversaw the mapping of a list of 1,800+ customers to DDD outlet numbers by an offshore team.
• Analyzed longitudinal access and adjudication data (LAAD) using SQL Server to answer questions on patient, physician, and payer dynamics such as source of business, switching, line of therapy, rejection reasons, and prescriber targeting.

Jun 2014 – Dec 2014 · 6 mos · Greater Philadelphia Area

• Utilized claims data and physician charting to better understand care provided to members with a Medicare Advantage or Part D plan.
• Improved CMS star rating and HEDIS quality measures by performing outreach to physicians and members.

Sep 2013 – Aug 2016 · 2 yrs 11 mos · Greater Philadelphia Area

• Assisted Dr. Kathryn Bowles, PhD, RN, FAAN on two clinical research projects: Discharge Decision Support Study (Discharge Support: Optimizing Post-Acute Referrals and Effect on Patient Outcomes Study) & Eliciting Patient Preferences about Discharge Planning Pilot.
• Performed literature reviews related to discharge planning, technology, and older adults for grant submissions.
• Cleaned electronic health record data to be used in online case studies and reviewed website functionality prior to use by content experts.
• Interviewed patients and caregivers about their knowledge and preferences related to discharge and post acute care.
• Completed conventional content analysis on interview data utilizing Atlas.ti software.

Jun 2013 – Jul 2013 · 1 mo · Greater Pittsburgh Area

• Provided health and wellness education to residents in a homeless shelter and single room occupancy low-income housing.
• Worked with clients with severe mental illness and complex medical needs so that they could better understand their medical care.
• Designed a creative plan to teach health concepts.

Oct 2009 – Apr 2013 · 3 yrs 6 mos · Greater Pittsburgh Area

• School of Nursing Undergraduate Research Mentorship Program, University of Pittsburgh
• Mary Beth Happ, PhD, RN, FAAN, SPEACS-2 study (funded by Robert Wood Johnson Foundation INQRI grant)
• Assisted in the conduction of a communication intervention study with patients who were temporarily unable to speak while in the intensive care unit.
• Administered surveys to patients and families about the patient’s inability to speak.
• Oversaw input of data into the research database by scanning and verifying teleforms and preparing Excel spreadsheets for transfer to SPSS.
• Performed Intervention Fidelity Monitoring data collection on 6 ICUs and compiled results into charts for analysis by the principal investigator.
• Organized and executed multiple responsibilities for Dr. Happ and the research team such as creating informative posters, restocking communication supply carts, and attending and contributing to team meetings.
• Dissertation Research Assistant, University of Pittsburgh
• Marci Nilsen, PhD
• Analyzed video-taped nurse-patient interactions for positive and negative nurse and patient interaction behaviors by applying an interaction
• behavior tool.
• Performed interrater reliability testing of an interaction behavior tool.
• Completed medical record abstraction on patient charts.

Jun 2012 – Jul 2012 · 1 mo · Greater Pittsburgh Area

• Worked directly with vulnerable populations – those with severe mental illness, the elderly, and the homeless – as part of an interdisciplinary team.
• Developed a project related to advocacy, which included an Advocacy Resource Guide for CHS clients and a video for the organization, in response to an unmet health-related need.

Apr 2010 – Feb 2013 · 2 yrs 10 mos · Greater Pittsburgh Area

• Utilized patient comments and observations to improve patient and family experiences.
• Provided individualized care and assistance with activities of daily living.
• Interacted and communicated with interdisciplinary members of the health care team to ensure patient safety and satisfaction.