Aug 2023 – Present · 2 yrs 9 mos · Bengaluru, Karnataka, India · Remote

Nov 2022 – Aug 2023 · 9 mos · Gurugram, Haryana, India

• Starting a whole new career from scratch is a big move so a career break gives me the perfect opportunity to try something out. Exploring the field of Digital Marketing and Data science lets see what works well for me.

Apr 2022 – Nov 2022 · 7 mos · Gurugram, Haryana, India · On-site

• Setting up and monitoring paid ad campaigns
• Done advanced Keyword Research and selection to generate better ROI
• Continuously monitored opportunities for new keywords and negative keywords.
• Making changes to existing PPC campaigns and providing strategic guidance for
• improvement of bidding strategy, budget ideas, and performance metrics.
• A/B testing with different ad creative and landing pages to improve CTR.
• Prepare suggestions on an ongoing basis to continually enhance account performance, bsite performance and ROI
• Developed campaigns, led design and tracked results.Developed advertising tactics and implemented new solutions for increased brand awareness.

Jan 2020 – Mar 2022 · 2 yrs 2 mos · Gurugram, Haryana, India

• As a Resolution Specialist, I have a proven track record of managing customer escalations with skillful mediation and
• decision-making. My abilities in teamwork and team management, coupled with exceptional customer service skills, enable me to deliver a magical experience to users.
• Resolved an average of 50 customer disputes daily, achieving a 95% customer satisfaction rate.
• Conducted thorough investigations to identify root causes of customer complaints and implemented proactive solutions that prevented future issues.
• Collaborated with cross-functional teams to develop and implement new policies and procedures, which resulted in a 20% decrease in customer disputes.
• Developed and delivered training programs for new customer service representatives, resulting in a 30% reduction in the number of escalated customer cases.

Jan 2018 – Jan 2020 · 2 yrs · Delhi, India · On-site

• Worked as Travel consultant. Helped Clients plan their Itinerary.
• Worked on Amadeus and in house software.
• Within six months joined Escalations team.
• Later got promoted as Subject Matter Expert.
• Managed a portfolio of 50+ clients and exceeded sales targets by 20% through personalized travel recommendations and exceptional customer service.
• Negotiated with vendors to secure exclusive deals for clients, resulting in a 15% reduction in overall travel expenses

Nov 2016 – Aug 2017 · 9 mos · Bengaluru, Karnataka, India · On-site

• I enjoyed working with customers who had different travel preferences and budgets, which helped me hone my communication skills and taught me how to handle multiple tasks at once.
• Working for Expedia US as a travel consultant has given me an opportunity to learn about different cultures and destinations while helping customers plan their dream vacations. It has been a fulfilling experience that I will always cherish.
• I had to familiarize myself with the three primary Global Distribution Systems (GDS) used in the travel industry: Voyager, Amadeus, and Sabre..

Oct 2015 – Nov 2016 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

• Joining IBM as a Finance and Accounts Practitioner was a significant milestone in my career. It marked the beginning of my journey into the corporate world, and I was thrilled to be part of one of the world's leading technology companies. My role as a Finance and Accounts Practitioner involved handling various financial transactions, including accounts payable and receivable, financial reporting, and analysis.
• My tenure at IBM as a Finance and Accounts Practitioner has been nothing short of exceptional. In recognition of my hard work and dedication, I was named the Best Performer for the fourth quarter of 2015. This accolade filled me with immense pride and boosted my confidence to new heights. During this time, I was an integral part of the accounts receivable team working with Telstra, one of our esteemed Australian clients.
• As part of my role as a Finance and Accounts Practitioner at IBM, I had the opportunity to work with one of our key clients, Telstra in Australia. Specifically, I was part of then accounts receivable team responsible for managing Telstra's outstanding invoices and ensuring timely payments. This involved regular communication with Telstra's finance team to resolve any discrepancies or issues that arose.

Jan 2015 – Dec 2015 · 11 mos · Gurugram, Haryana, India

• Tallenge is an online talent platform where users can showcase their skills and compete to win fame and fortune.

Jun 2014 – Jul 2014 · 1 mo · Lucknow, Uttar Pradesh, India · On-site

• Production , Anchoring and Presentation as well had an opportunity to work on some software like Sound Forge , Audacity .
• It had been a great experience being trained under such big Radio Artist like Satyanand Verma and Nuthan Vashith .