Madhu Singh — Operations Associate

eCommerce catalog content quality specialist with expertise ranging from content quality, search & discovery to product management, aimed at transforming business by systematically organising and managing content; ensures product/catalog remains competitive in the online retail space by maintaining content hygiene, ensuring content accuracy and evaluating content quality from an accessibility, usability and search engine point of view. Gained expertise in the field of Catalog content quality, Taxonomy, Attribute Mapping and Categorisation while working with Walmart. Hands-on expertise in developing online content strategies, providing analysis and executing that analysis, to provide the framework for continual improvement in search results (discoverability, user experience & satisfaction) Key Result Areas: • Performing content quality audits to ensure strict adherence to content hygiene; ensuring that high quality and accurate content is always shown to customers • Leading the crowd sourced data accuracy effort – managing the end-to-end crowd sourcing effort • Identifying generic patterns in browse and audit to be translated into guidelines & SOPs to improve overall audit outcome • Undertaking periodic review of product information, content, and images displayed online, as well as creating and maintaining documentation on the content quality efforts • Driving data quality strategies along with global teams to provide clear guidance on data quality issues that need to be resolved and to determine the severity of issues to prioritise

Stackforce AI infers this person is a specialist in eCommerce catalog management and content quality assurance.

Location: Bengaluru, Karnataka, India

Experience: 13 yrs