Kevin Aly

Operations Associate

Laranjeiro, Setúbal, Portugal6 yrs 9 mos experience

Key Highlights

Proficient in managing complex IT infrastructures.
Experienced in Level 1 and Level 2 IT support.
Skilled in project management and procurement.

Stackforce AI infers this person is a skilled IT Operations Engineer with expertise in infrastructure management and technical support.

Contact

Skills

Core Skills

Information Technology InfrastructureSystems ManagementProject ManagementProcurementComputer NetworkingSoftware

Other Skills

MethodologyAnalytical SkillsProduct SupportJavaScriptHTMLCascading Style Sheets (CSS)Policy WritingCybersecurityAtlassian SuiteHelp Desk SupportAttention to DetailOrganizational & Writing SkillsAsset ManagementHardwareSecure Remote Access

About

I have experience in the field of Information Technology. My main research work is in server infrastructures and telecommunications I am an avid learner with a wide set of technical support skills (Level 1 and level 2 IT support) with the hunger and space to seek bigger challenges

Experience

6 yrs 9 mos

Total Experience

2 yrs 2 mos

Average Tenure

10 mos

Current Experience

Complyadvantage

Desktop Support Engineer

Oct 2025 – Present · 7 mos · Lisbon, Portugal · Hybrid

Administered and optimized Atlassian tools like Jira and Confluence to enhance project management.
Managed Google Workspace, ensuring user security and seamless integrations.
Provided comprehensive technical support across macOS, Windows, and Linux environments.
Maintained AV equipment and meeting room technology for in-office operations at ComplyAdvantage.

Information Technology InfrastructureSystems Management

Faculdade de ciências e tecnologia da universidade nova de lisboa - fct nova

Student

Jul 2025 – Present · 10 mos

MethodologyAnalytical Skills

Rauva

Senior IT Operations Engineer

Jun 2025 – Nov 2025 · 5 mos · Lisbon, Portugal · Hybrid

Provide Level 1 & 2 IT support (Service Desk, AV, on-site & desktop), aligned with
incident/problem management practices.
Administer systems: Atlassian tools, Dashlane, Google Workspace (Super Admin).
Manage IAM—access provisioning tailored to roles and tools.
Design and maintain IT processes and policies; manage Confluence/Google Doc documentation
with CISO to meet ISO27001, GDPR.
Direct procurement and asset management; collaborate with Finance on vendor selection and
inventory controls.

Project ManagementProcurement

Cloudflare

Information Technology Specialist

Mar 2024 – Jul 2025 · 1 yr 4 mos · Lisbon, Portugal · Hybrid

Provide Cross Regional On-Site Support to EMEA region (München, Lisboa and London)
Provide Global Service Desk Support with a team of over 20 members to above 4000 end users
Software and Hardware Support on 3 Major OS : MacOS, Ubunto Linux and MS Windows
Pioneer the continuous integration of multiple teams and departments into a fluent Service Desk experience with the creation and constant revision of knowledge base articles, how to's and FAQ's
Continuous integration of best practices and standardised procedures in accordance to ISO27001

Computer NetworkingSoftware