Kate D.

Operations Associate

Lisbon, Lisbon, Portugal14 yrs 1 mo experience

Highly Stable

Key Highlights

Proven expertise in IT infrastructure management.
Strong background in technical support and employee training.
Skilled in mentoring and onboarding new technology staff.

Stackforce AI infers this person is a skilled IT Infrastructure Manager with a focus on technical support and employee training.

Contact

Skills

Core Skills

Technical SupportNetworking

Other Skills

Account ManagementDevice TroubleshootingVideo ConferencingSetup/Configuration of AssetsNew Office PreparationDocumentationMentoringMetrics DesignTrainingCustomer ServiceMicrosoft OfficeTroubleshootingTime ManagementEmployee TrainingWindows

Experience

14 yrs 1 mo

Total Experience

4 yrs 5 mos

Average Tenure

9 mos

Current Experience

Listkit

Information Technology Infrastructure Operations Manager

Aug 2025 – Present · 9 mos · Lisbon, Portugal

Cloudflare, inc.

2 roles

Senior IT Infrastructure Administrator

Nov 2019 – Jul 2025 · 5 yrs 8 mos

Information Technology Operations Engineer

May 2017 – Oct 2019 · 2 yrs 5 mos

Google

IT Resident, Corporate Engineering

Jan 2015 – Apr 2017 · 2 yrs 3 mos · Mountain View / San Francisco

Support other Google employees. Areas include account management, device troubleshooting, networking, video conferencing, setup/configuration of assets, and new office preparation.
Identify trending issues and bottlenecks, research root causes, and implement improvements to reduce number of support interactions that do not require support technician involvement.
Create and improve documentation and signage for both users and techs to streamline the support experience.
Lead weekly IT onboarding/orientation of new employees that involved setup of accounts and laptops as well as presenting a slide deck introducing how technology and security is applied at Google.
Mentor 2-3 new fieldtechs every quarter on using available resources, understanding internal technology, improving troubleshooting skills, and how to best apply policies.
Write and edit a weekly newsletter for the global support organization (800 recipients) that summarizes recent news and updates from other teams or policymakers.
Designed, gathered, and presented metrics for other internal teams using BigQuery and Tableau.

Account ManagementDevice TroubleshootingNetworkingVideo ConferencingSetup/Configuration of AssetsNew Office Preparation+4