Oct 2021 – Apr 2022 · 6 mos · Lisbon, Portugal

• Direct preparation and issuance of customers invoices to ensure prompt and accurate billing in compliance with contract terms.
• Payments and invoices reconciliations.
• Respond to billing and AR inquiries in a manner that cultivates a culture of exemplary customer service.
• Execute strategy of collections to ensure payment of overdue invoices.
• Support revenue team with refunding customer´s credit balances.

Feb 2020 – Oct 2021 · 1 yr 8 mos · Lisbon

• Receive customers questions, complaints and comments (email, phone, live chat);
• Communicate internally with other departments, following pending issues;
• Perform outbound contacts as welcome calls to new customers;
• Be updated with company products, promos and policy;
• Update customers database;

Jan 2012 – Nov 2019 · 7 yrs 10 mos · Lisboa, Lisbon, Portugal

• Customer service for customers who are living abroad to promote and inform about Caixa Geral de Depósitos products;
• Follow-up mortgage, personal loans and credit card requests from our customers;
• Open savings and long term deposits accounts and transactional operations support;
• Caixadirecta service (homebanking) support for individual and company customers;
• Customer service support about banking products;
• Helpdesk support for Caixa Geral de Depósitos branches;

Aug 2011 – Jan 2012 · 5 mos · Lisboa, Lisbon, Portugal

• Telephone contacts to foment customer use of Caixadirecta service (homebanking);
• Credit recovery from customers behind on credit cards, personal loans and mortgage payments;

Apr 2011 – Present · 15 yrs 1 mo · Alverca do Ribatejo

• As a small unpaid business owner, run a family business dealing with invoices, receipts and credit
• notes issuance;
• Salary and tax payments;
• Control and manage our suppliers and customers debts, to ensure financial balance of the business;
• Establishing telephone and email contacts with clients to make sure our invoices are paid within
• schedule and ensure a balanced cash flow.
• Pay special attention to portuguese tax system and to different VAT tax percentages, because
• business can benefit from it and not only reduce expenses but as well, in certain circunstances
• request a VAT refund, that can be used for example to reinvest in the business;

Jul 2010 – Aug 2010 · 1 mo · Vialonga

• Survey about employment practices, entrepreneurship and local services rendered in connection
• with initiatives of associations belonging to Animar network;
• Report to projects department to processing information available on the Portal 3Sector and
• publications developed by Animar;

Jan 2007 – Jul 2007 · 6 mos · Alverca do Ribatejo

• Customer service;
• Internal processing of material and stock replenishment;

Mar 2003 – Aug 2006 · 3 yrs 5 mos · Alverca do Ribatejo

• Ensure company's billing process by issuing invoices, receipts and credit notes;
• Analyze increases/decreases of gains and control revenue forecasts.
• Contribute to control of the billing department;