May 2023 – Jan 2024 · 8 mos · Sunnyvale, CA · On-site

• Managed the daily full cycle of Billing and Accounts Receivable
• Oversaw the collection process by ensuring invoice accuracy and timely completion, followed up with
• customers to obtain payment on past due invoices, and reconciled accounts to
• ensure all payments were accounted for and properly posted.
• Produced and analyzed reports for AR Aging, cash receipts, bank reconciliation,
• month-end, and external audit requests
• Maintained the AR e-mail inbox by responding to internal and external
• customers, or forwarded to the appropriate contact internally
• Managed (4) Billing/AR Specialists who were responsible for
• billing, credit issuance, collections, and credit card processing
• Produced work instruction documentation and implemented process improvements

Nov 2019 – Jan 2023 · 3 yrs 2 mos · Mountain View, CA · Hybrid

• Managed a large collections portfolio with revenue totaling up to $586M, cash receipts, and incoming Accounts Receivable inquiries daily
• Provided collection forecast, AR, and cash reconciliation report monthly/quarterly
• Recommended bad debt reserve and write-offs based on collection efforts
• Produced and analyzed collection, AR metrics, and ad-hoc reports for Finance management
• Authored procedures for AR, Collections, and Cash Receipts processes and assisted with audit requirements
• Assisted in process improvement, automation initiatives, training, and managing staff

Jul 2018 – Oct 2019 · 1 yr 3 mos · Cupertino, CA

• Managed the daily cash application and collection activities, and provided updates of receivables
• Analyzed the customer credit risk assessment of payment terms and credit limit, and monitored performance of partners and customers to facilitate proactive management of risks
• Enforced company credit policy and maintained all appropriate records to meet internal and external audit requirements
• Prepared and analyzed the weekly AR Aging report to management, collection forecast, month-end reconciliation, Bad Debt reserve, and journal entries
• Managed three (3) AR Analysts to handle collections and resolve past due accounts

Mar 2016 – Jul 2018 · 2 yrs 4 mos · Redwood City, CA

• Responsible for the analysis and recommendation of customers’ credit risk and establishing credit limits based upon the research and review of credit report and financial data for all customer accounts
• Managed an assigned US and International AR customer base totaling over $327M in annual revenue, resolving billing issues, and working with internal groups on customer dispute resolution
• Processed daily cash receipts and credit card transactions, and posted the cash application into the AR system, as well as the new customer set-up process
• Responsible for the reconciliation and analysis of monthly and quarterly AR reports for management, including bad debt reserve analysis
• Structured the current credit review process and authored the dept.’s standard operating procedures

Oct 2014 – Feb 2016 · 1 yr 4 mos · San Jose, CA

• Responsible for the credit analysis and recommendation to management based upon the research, review, and analysis of financial data for new, prospective, and existing customer accounts
• Managed an assigned AR customer base consisting of large, top global companies totaling over $1.1 billion in revenue, resolving billing issues, and working on payment dispute resolution
• Responsible for the reconciliation and analysis of monthly and quarterly AR reports for management
• Assisted with global process improvement projects and creation of desk procedures related to Credit, Collections, and AR Reporting

Aug 2010 – Oct 2014 · 4 yrs 2 mos · Sunnyvale, CA

• Provided sound credit decision recommendation to management based upon the research, review, and analysis of financial data rendered on all new and existing customer accounts
• Reviewed all new orders for credit and hold orders as necessary, and ensured credit limits assigned to customers are reasonable and supportable
• Managed a systematic follow up, reconciliation, and collection of assigned AR customer base totaling approximately $350 million in annual revenue, resolving billing issues, and working with internal groups on customer dispute resolution
• Provided weekly collection and monthly AR reports to management as needed

Sep 2001 – Apr 2010 · 8 yrs 7 mos · San Jose, CA

• Successfully managed all direct, channel/reseller, and inter-company customer accounts, totaling $300 million in annual revenue, in the area of credit risk assessment, credit limit approval, on-time billing, collections, and dispute resolution.
• Managed one (1) full-time Credit and Collections Analyst responsible for daily cash receipts, billing, some collections, and month-end account reconciliation
• Analyzed and provided accurate and detailed cash forecast report and Accounts Receivable month-end reconciliation reports, and achieved DSO and collection target goals, as set by management
• Designed and implemented processes to improve cash flow and reduce outstanding receivables
• Provided strong, effective working relationship with the Sales organization and client base to maximize collection opportunity, rectify billing errors, and resolve customer disputes
• Responsible for the maintenance, compliance, and audit preparation for four (4) successful Sarbanes-Oxley Section 404 Finance processes
• Maintained and communicated all established credit policies and procedures, as well as the maintenance of the internal Finance website
• Previous Position: Credit and Collections Analyst (2 years); Sr. Order Management Analyst/Sales Advocate (2 years)