Feb 2019 – Apr 2026 · 7 yrs 2 mos

• Regional leadership responsibilities and country ownership for Cartus's Global Talent Mobility practice, accountable for the business growth and delivering the next generation of relocation. I oversee all aspects of the company's operations in India, from planning and executing relocation services to managing budgets and financial forecasting. I also lead multiple client engagements overseeing the service delivery teams in our Global Service Delivery Centre in India.
• Successfully managed a team of employees across multiple locations, achieving high levels of client satisfaction and retention. Played a key role in developing new business opportunities and expanding the company's client base in India. Collaborated effectively with cross-functional teams to ensure successful implementation of client programs and services. Proven track record of thought leadership in developing creative solutions to complex problems.

Jul 2014 – Jan 2019 · 4 yrs 6 mos

• Managed a team of client services professionals, provided leadership and guidance to achieve operational excellence
• Developed and implemented strategies to improve client satisfaction, retention, and revenue growth
• Collaborated with sales and marketing teams to identify new business opportunities and expand the client base
• Collaborated with cross-functional teams to ensure successful implementation of new client programs and services
• Analyzed and reported on client feedback, trends, and performance metrics to drive continuous improvement
• Developed and managed budgets and financial forecasts to achieve revenue targets and control costs

Aug 2012 – Jun 2014 · 1 yr 10 mos

• Cartus, the market leader in global mobility, provides a full spectrum of global relocation solutions and can successfully move employees into and out of 185 countries. By leveraging innovative solutions and it's Leading Edge Analytics Practice (LEAP), Cartus serves more than half of Fortune 50 companies as well as smaller organizations.
• Responsible for end-to-end relocation service delivery, expatriate management, vendor management, strategic client relationship, business and financial strategy, retention and expansion in India.
• Manage operations of assigned business portfolios, ensuring high-quality of customer and client service delivery. Work in collaboration with resource teams on client contract implementation, with focus on customer relations and operational excellence.
• Key focal for advice, support, and escalations on mobility matters.