Jun 2021 – Feb 2023 · 1 yr 8 mos · Bangalore Urban, Karnataka, India

Sep 2020 – Apr 2022 · 1 yr 7 mos · Bangalore Urban, Karnataka, India

• Working as Business Analyst in the Hospitality Sector (Property Management Software)- We provide SAAS products to Hotels , Resorts and various properties across USA and North America built using Cloud Integration platforms . This helps hotels with new reservations to running reports, tracking guest profiles , full inventory control, comprehensive reporting ,secure and fully PCI-compliant credit card processing that tokenizes cards.

Jun 2008 – Jan 2014 · 5 yrs 7 mos · Bangalore

• Experienced in interacting with Business Users to gather requirements, build the product Roadmap, and vision for various ITSM tools used by EFI employees globally across all the locations.
• In addition developed Webservice Integrations to add files (Patch Downloads from EFI.com) on to Rackspace
• Roles and Responsibilities
• Worked closely with senior engineers to design, implement , develop and deploy applications for IS&T team [Internal web Services Team]
• Created a value-driven release plan with inputs from the team and senior management
• Prepared Project Documents (BRD, FRS, SRS), designed & developed web applications,
• Maintained company's SharePoint sites for internal stakeholders.
• Collaborated with frontend developers (UI team), software developers, HR and Finance team to implement solutions that are aligned with the Business Goals.
• Used the Agile Scrum methodology (Sprints) to successfully implement the project.
• Mentored juniors on the business processes and Agile Scrum usage.
• Created the product backlog using JIRA and involved myself in backlog grooming sessions with the Management team.
• Enabled and Mentored team members to work on the Product backlog.
• Prepared Use case diagram, Data flow diagrams for clarity and organized Workshops and Brainstorming sessions to reach consensus.
• Involved in Unit Testing, Integration testing, Regression Testing and Functionality testing of the Products. Helped the End-users in training, demos and clarifications on usage of the product.
• Recognized as MVP for my contribution to the successful completion of TOT (Leave Tracker) project.

Jun 2006 – Jun 2008 · 2 yrs · Bengaluru, Karnataka, India

• Experience in designing and developing new modules for Risk Analysis Software(DQM - Dubai Quality Management), a web based product for ISO quality compliance and regulations.
• Interacting with business users to understand the requirements and translate them into development tasks.
• Worked closely with senior engineers to design, implement and deploy new enhancements.
• Introduced new techniques and ideas to integrate with the existing product.
• Understand the customer's needs and clearly articulate how our solutions fit the environment and infrastructure in conjunction with sales executive and sales leadership.
• Formulate workaround processes to meet customer requirements on those functionalities not
• adequately supported by the product and prepare related how-to-documentation.
• Performed Unit Testing, Integration Testing, Regression Testing and Functionality testing with the testing Team.
• Deployed the Product Successfully in the production environment and helped to maintain the Change requests from customers.

Jun 2004 – Jun 2006 · 2 yrs · Bengaluru, Karnataka, India

• Designing and developing new modules for REALTrans, a web based product.
• Interacting with business users to troubleshoot production issues in existing modules of REALTrans (mortgage banking solution)
• Key Achievements
• Involved myself from the requirement gathering phase and assisted the Business Analyst in making use cases, sequence diagrams, and Requirement Definition Document