Amit Gupta — Associate Consultant

Project/Program Management • Executing Business System projects as per business objectives and goals. Managing various tasks such as Business Requirements documentation, New Enhancements Review, Testing and Defining System Strategy for System Roadmap. • Analysing & studying social networking websites – Facebook, Twitter, LinkedIn, Google+, etc. to build in best features for in-house applications. • Risk & Impact analysis on Business System Projects to ensure business continuity. • Monitoring project/program progress as per scheduled deadlines for various tasks. Taking necessary steps to ensure project completion within time, cost effort parameters and available resources. Business Analysis • Managing all business enhancements so as to cater to process changes. • Engaging and aligning different business systems and divisions to initiate and execute changes to the existing set up in order to achieve the objectives set out in the business plan. • Research and provide gap-analysis to report to the senior management teams for defining strategic system roadmap. Process & Change Management • Research and provide a competitive analysis report to the senior management teams for better alignment of existing process set up and derive operational and cost efficiencies. • Research and provide quality initiatives so as to improve and develop current processes. • Initiate and drive new process set up and hand over to operations upon successful process implementation. • Structuring business processes to align with organizational needs and development of competencies to maintain competitive edge.

Stackforce AI infers this person is a Telecommunications Project Manager with expertise in business analysis and process automation.

Experience: 21 yrs 6 mos

Skills

Project Management
Business Analysis

Career Highlights

Expert in project and program management.
Proven track record in business analysis and process optimization.
Strong leadership in telecommunications project delivery.

Work Experience

Colt Technology Services

EMEA Acquisition Planning Lead Consultant – Product (Sales and Marketing) (3 yrs 1 mo)

Lead Consultant - Digital Information Office Project and Portfolio Delivery (PPD) (18 yrs)

Lead Consultant – Programme Office Sales & Marketing at Colt Technology Services (15 yrs)

CSC India Pvt. Ltd.

Sr. Coordinator Service Delivery-Asset Management (1 yr 7 mos)

Vertex India Customer Services Pvt. Ltd

Business Associate- Inbound Collections (United Utilities) (1 yr 11 mos)

Education

B COM at HONS Kolkata University

B Com Hons at Mahadevanda Mahavidyalaya-Calcutta

Amit Gupta

Associate Consultant

India21 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in project and program management.
Proven track record in business analysis and process optimization.
Strong leadership in telecommunications project delivery.

Stackforce AI infers this person is a Telecommunications Project Manager with expertise in business analysis and process automation.

Contact

Skills

Core Skills

Project ManagementBusiness Analysis

Other Skills

Business Requirements documentationProcess Flow DraftHigh & Low Level DesignTestingGo Live activitiesGap AnalysisCost ModellingTransition and MigrationsService DeliveryCost ModelsTelecommunicationsChange ManagementIntegrationPre-salesManagement

About

Experience

21 yrs 6 mos

Total Experience

7 yrs 2 mos

Average Tenure

18 yrs

Current Experience

Colt technology services

3 roles

EMEA Acquisition Planning Lead Consultant – Product (Sales and Marketing)

Apr 2023 – Present · 3 yrs 1 mo

Lead Consultant - Digital Information Office Project and Portfolio Delivery (PPD)

May 2008 – Present · 18 yrs

Lead Consultant – Programme Office Sales & Marketing at Colt Technology Services

May 2008 – May 2023 · 15 yrs

Currently working as Product Owner and Design Lead for ARNOT, eXplore and Fibre Maps
Currently working as Delivery Manager – CPQ: responsible for delivering OLO and BCP requirements as per Programme Milestones
Led the replacement of the existing eXplore Map in CPQ with Fibre Maps from a Scope and Design perspective
Led a project for automating Colt’s Network Map for the worldwide web thereby enabling Sales, Customers and Partners to view Colt’s fibre routes: LDN, Metro Network, DCs and Cloud PoPs across the globe
Led the automation of the Manual Dark Fibre and Fibre Map Request Process in eXplore
Led the automation of the BCP – Dig Costs Process in eXplore
Led the automation of the Manual BCP Process (Civil & Cabling) with BCP Actual tab in eXplore
Led the replacement of Presales Connectivity Tool (PCT) with eXplore (PCT was a tool used by Sales & Quoting Team for OLO Quoting for 10 years)
In addition also led the Transition activities from PCT to eXplore
Responsible for leading and managing all Project related activities ranging from Business Requirement Documentation, Process Flow Draft (As-Is & Future), High & Low Level Design, Monitoring Development activities, Testing, Go Live activities, Rollout including Communications to various teams and Training – both Classroom & Webex
Led the ARNOT-eXplore Integration Project so as to allow Sales to be able to use automatic quotes via eXplore without engaging ONQT. This led Sales to function more efficiently for Off-Net Orders
Supported development of a Quoting Engine for Presales Team’s – ARNOT: which consists of 300+ Other Local Operator Costs, all under one roof
Handled human resource management during UAT for accuracy of pricelist implementation
Gap Analysis on strategic system requirements and probable future systems
Delivered OLO Renegotiation Process for Post Sales Cost Optimization

Project ManagementBusiness Requirements documentationProcess Flow DraftHigh & Low Level DesignTestingGo Live activities+2

Csc india pvt. ltd.

Sr. Coordinator Service Delivery-Asset Management

Oct 2006 – May 2008 · 1 yr 7 mos · Noida Area, India

 Manage and Maintain the Asset Database of Shell Oil & Petrochemicals
 Analyze Business Reports to assess Customer SLA’s
 Assisting Senior Manager- Operations in Six Sigma Green Belt Project to design Training
Program for New Joinees
 Responsible for all kinds of Account Escalations
 Communication SPOC for Asset Management
 Responsible for Interviewing Candidates based on Communications

Vertex india customer services pvt. ltd

Business Associate- Inbound Collections (United Utilities)

Nov 2004 – Oct 2006 · 1 yr 11 mos · Gurgaon, India

 Imparting Process Knowledge to New Associates to achieve Productivity targets meeting Business SLA’s and Customer Service Orientation
 Managing Process Expectations and Escalations
 Supervision a Team of 12 people working on 1st Party Collections in order to meet the Revenue Assurance Program(RAP) Targets.
 Downloading Process Updates across the Floor.
 Responsible for Team Huddles.
 Analyzing MIS Reports in order to make specific targets for Associates and Teams as per Debt Campaign.
 Involved in designing selection process for hiring Associates for Inbound Collections.