Priya Kakkar

Operations Associate

Gurugram, Haryana, India11 yrs 3 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Over 10 years of RPA expertise.
Led deployment of 50+ RPA solutions.
Expert in GENAI and automation strategies.

Stackforce AI infers this person is a SaaS automation expert with extensive experience in RPA technologies.

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Skills

Core Skills

Robotic Process Automation (rpa)Project Management

Other Skills

Python (Programming Language)Microsoft Power PlatformAutomation AnywhereBlue PrismUiPathPower BIPower AppsPower AutomateGENAIMicrosoft CoPilot StudioPower PlatformIBM WatsonSQL ServerC#Selenium

About

Technical associate manager and lead with 10+ years of diverse industry experience. Adept at leveraging extensive hands-on automation expertise using RPA technologies. Proven track record in driving operational efficiency and streamlining processes through innovative automation solutions. Skilled in collaborating with cross-functional teams to identify business needs and develop tailored automation strategies for optimizing productivity and enhancing performance. Committed to staying updated on emerging technologies and industry trends to consistently deliver cutting-edge solutions that drive business growth and success. Summary: • Hands on experience in developing and deploying automations using RPA tools such as Automation Anywhere, Power Platform, UIPATH and Blue Prism • Experience in delivering end to end automations using GENAI LLM • Worked on Enterprise KB Search Bot using GENAI into multiple platforms like Automation Anywhere and Microsoft CoPilot Studio • Experience in programming Language such as C#, Selenium, SQL, JavaScript, VBA, Python • Experience in Business Process Mapping (worked with Visio) • Strong project management skills. • Excellent communication, analytical/problem solving skills • Strategic Planning • Extensive experience in writing and optimizing prompts for Large Language Models (LLMs) to ensure accurate, efficient, and contextually relevant outputs.

Experience

11 yrs 3 mos

Total Experience

2 yrs 9 mos

Average Tenure

4 yrs 5 mos

Current Experience

Accenture

2 roles

Associate Manager

Promoted

Dec 2023 – Present · 2 yrs 5 mos · Gurugram, Haryana, India

· Lead and collaborating with business analysts to identify new process opportunities
· Build High-Level architectural specifications, ensuring feasibility, functionality and integration with existing systems
· Working on multiple GENAI projects using different RPA tool to deliver end to end solution to client
· Implementing process automation solutions using multiple RPA (Automation Anywhere, Power Platform, Blue Prism and Ui Path)
· Power Bi Expert: Created multiple dashboards for enhanced visualization and Analytics
· Hands on experience in Power Apps and Power Automate
· Created DTP Search tool using Gen AI model in AA and Power Platform Copilot studio
· Lead and collaborated in converting business requirements into automation solution design
· Directing and supporting team to generate detailed documents related to design, development and delivery of solutions like PDD, SDD, UAT test cases, User Manual
· Creating proof of concepts to help business recognize feasibility of automation solution
· Lead various responsibilities of project initiatives until project delivery and successful deployment
· Manage and resolve issues that come up during development, discover and handle all possible system and business exceptions through designing recovery and exception handling strategies
· Saved 30FTE by leading team of developers for deploying more than 50 RPA solutions in large scales for different clients in Mauritius in 2.5 years
· Gathering and sharing clients feedback and insights. Making recommendations on process improvement and collaborate with clients with focus on process improvement
· Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
· Enhanced team productivity by implementing efficient project management strategies.

Python (Programming Language)Microsoft Power PlatformAutomation AnywhereBlue PrismUiPathPower BI+4

Application Development Team Lead

Dec 2021 – Dec 2023 · 2 yrs · Gurugram, Haryana, India

Ibm

Senior System Engineer

May 2018 – Dec 2021 · 3 yrs 7 mos · Noida, Uttar Pradesh, India

· Discussing requirements and understanding flow end to end for automation with onsite coordinator
· Creating process flow and technical design documents.
· Developing BOTs with all required tasks for use cases shared by customer
· Creating documents for better tracking purpose like down time tracker and issues faced during RPA implementation.
· Developed functionality using Excel Macro, Java script which could be not handle in Automation Anywhere tool.
· Deploying and scheduling BOTs in production for team by preparing Migration document.
· Deployed multiple bots successfully in Production using Automation Anywhere and Blue Prism and provided support for many weeks.
· Deployed an automation using IBM Watson to convert speech to text for login of application
· Deployed 15 bots end to end for two primary client Amerisource Bergen and Honda
· Proactively identified areas for process improvement, implementing changes that led to significant time savings for team.

Wipro bps

Senior Software Engineer

Jan 2017 – May 2018 · 1 yr 4 mos · Pune Area, India

· · Automated various British Telecom Applications for placing orders end to end to suppliers.
· · Creating BOTS for successfully processing all daily orders with zero defects.
· · Involved in analyzing requirements and preparing analysis and design documents for new enhancements as part of change management.
· · Analyzing root cause of issues and involved in resolving all issues in timely manner.
· Developed scalable applications usin agile methodologies for timely project delivery.
· Delivered 5 end to end automations in Automation Anywhere for British telecom and Sensis client

Infosys

System Engineer

Feb 2015 – Jan 2017 · 1 yr 11 mos · Pune Area, India

· Setting up environment for Automation.
· Creating requirement analysis document for process.
· Creating tables and writing functions and Procedures using SQL Server
· Scrapping various applications like Mainframe, Excel, SAP, Windows and Web creating custom code using C#, Selenium, ADO.NET, JavaScript and LINQ
· Processing 10,000 Walmart invoices daily using robots and creating reports in Kibana and excel end of day.
· All automations were done using INFOSYS Internal RPA Tool called as "Assist Edge"
Led troubleshooting efforts during high-profile incidents effectively resolving complex issues within minimal downtime