Puneet Vohra - PMP , Prince 2

Project Manager

Delhi, India21 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

15 years of experience in BPO management
Expert in SAP and Cloud migrations
Strong vendor and team management skills

Stackforce AI infers this person is a BPO Operations Manager with expertise in project and vendor management.

Contact

Skills

Core Skills

Project ManagementVendor ManagementInfrastructure ManagementOperations Management

Other Skills

Business Process ImprovementOutsourcingService DeliveryProgram ManagementBusiness AnalysisProcess ImprovementTeam ManagementPerformance ManagementAnalysisManagementResource ManagementCRMBPOMISBusiness Development

About

I am a seasoned professional with 15 years of experience in managing teams of highly motivated and result oriented people and complex processes. Over the years I have a rich exposure towards critical functions like Transitioning, MIS Management, Vendor Management and Business Operations in the BPO space.

Experience

21 yrs 3 mos

Total Experience

15 yrs 11 mos

Average Tenure

21 yrs 3 mos

Current Experience

Kyndryl

Deputy General Manager Project

Jan 2021 – Present · 5 yrs 4 mos · India

DGM – Project Portfolio Manager/Delivery
Currently engaged as Account Portfolio Manager with Panasonic Europe Account.
Successfully executed critical SAP migration on CMS.
Successfully completed the Windows OS upgrade from Win 2008 to Win 2016 OS for all the IBM managed servers in the Remote and Soft Layer (Frankfurt Location)
Engaged in Complex migration of Cloud Infra Servers
Work closely with TSM for all Infra, Security, SAP, DC migration Projects
Accountable for successful completion of all Infrastructure Projects handled by all Project Manager in Panasonic Account
Engaged in IT Infrastructure, Data Center, CMS, SAP Migration Projects.
At Schneider Electric, managed complex SAP Projects such as SLO Projects (System Landscape Objects) and Data migration with a defined period of data refresh for Char of Accounts and CAPA (Controlling Area and Profitability Analysis) in Cloud environment
Update weekly status reports and Present Executive Dashboard reports to SE senior management.
Communicate project issues and status with the team, management, and business users.
Monitor project activities for risks and took timely action to mitigate the risks.
Advise project stakeholders about the risks and mitigating actions being implemented.
Built excellent relationships with internal/external teams for effective influence in the timely achievements of business goals; managed the integration of vendor tasks, tracked/ reviewed vendor deliverables.
Lead cross-functional team of project managers to accomplish overall program goals and strategies.
Facilitated product sign-off, completed Post Implementation Evaluation Reports (PIER), disbursed the project resources.
Organize ‘Lessons Learnt’ sessions with Customers and archived project records during project close-out processes

Vendor ManagementBusiness Process ImprovementOutsourcingService DeliveryProgram ManagementBusiness Analysis+12

Ibm india

Sr. Manager Operations

Feb 2005 – Present · 21 yrs 3 mos

Ibm

Business Operations Manager

Feb 2005 – Present · 21 yrs 3 mos · Gurgaon, India

Business Operations
Performance Management
Goal setting for the team in a way that is measurable, tangible and growth oriented.
Conducting annual performance reviews for teams and feedback management.
Inter departmental liaising with quality teams and HR teams to ensure all round performance.
Attrition Analysis & Management.
Responsible for P&L.
Capacity Planning
Develop hiring schedules based on anticipated new business volumes, requisition for additional infrastructure and logistics.
Develop effective resource plans basis forecasted volumes, load balancing, maximize resource utilization and effective cost management.
Business Control
Identify areas of risk and review relevant statutes, laws and practices that need to be adhered to for assigned processes.
Draft audit plans to test internal controls and compliance measures, conduct tests and document results.
Adherence to BPMS & Company policies by reiterating them and conducting random audits to ensure compliance.
Business Transition
Developing a clear business case for outsourcing certain processes including the development of quantitative objectives Understanding and translating client requirements into a standard solution offering deal approach and drafting the value proposition.
Solution designing, determining the service level requirements, costing, optimum resource requirements and pricing.
Complete handover to the business stakeholder post the transition Including all sign offs required from the Client for a successful launch.