Dec 2024 – Apr 2025 · 4 mos · Stony Brook, New York, United States · Remote

• Developed custom UI pages in ServiceNow using UI Builder and JavaScript, improving user interaction.
• Automated backend workflows by creating Script Includes and Scheduled Jobs in JavaScript, increasing system performance and reducing manual effort by 25%.
• Enhanced Gen AI Assessment Application to help customers leverage Generative AI capabilities, boosting platform adoption by 20%.
• Built data-driven dashboards in ServiceNow for case analytics, enabling organizations to improve decision-making processes and reduce case resolution times by 15%.
• Configured and customized ServiceNow Workspaces, integrating internal tables and functionality to deliver a ready-to-use platform that improved user productivity by 35%.

May 2024 – Jul 2024 · 2 mos · St Louis, Missouri, United States · On-site

• Developed Database Post Refresh automation script using PL/SQL, reducing manual effort by 70% and improving consistency across 5 non-prod environments.
• Contributed to EDGE monthly stories on parallel pairing using Togglz framework, Javascript, and JSP, with 1 story successfully merged to the dev branch independently, improving feature deployment by 10%.
• Collaborated with team members in dev meetings, gaining insights into the software development lifecycle, leading to a reduction in code review time.
• Enhanced code quality and maintainability by utilizing GIT and SonarQube for version control and static code analysis, resulting in a 20% decrease in code defects.
• Improved soft skills through training in DISC communication styles and belongingness traits, leading to a increase in effective communication with the team.

Jan 2024 – Mar 2025 · 1 yr 2 mos · Stony Brook, New York, United States

• Advanced Law Clustering and analysis under Prof. Klaus Meuller

Jan 2024 – May 2024 · 4 mos · Stony Brook, New York, United States

• Teaching Assistant for Undergraduate course CSE 214 Data Structures under Prof. Pramod Ganapati

Jul 2021 – Aug 2023 · 2 yrs 1 mo · Pune Division, Maharashtra, India · On-site

• Implemented User Interface Health Check Automation using FAST framework written in Java to reduce manual intervention during weekends by support teams thereby reducing weekend efforts by 50% from 8 hours to 4 hours helping employees for a better work life balance.
• Designed and implemented a framework to monitor feeds received by application collecting High Risk MTPs and present a weekly report. Automation reduced manual workload by 90% where it takes 1 hour per week instead of 10 hours.
• Developed a tool to extract all Openshift attributes, environment variables and deployment configurations across all primary and secondary servers and list out non synchronized attributes to maintain consistency resulting in 99% efficiency increase reducing 400 manual hours to 4 minutes.
• Responsible for fulfilling audit requests by writing SQL and providing the required data to the concerned Operations teams.
• Created and maintained Power BI reports for productivity of employees, critical incident and request volume analysis, manual touch point analysis using ServiceNow data.
• Developed a console-based inventory management tool using C# and .NET, enabling efficient CRUD operations and reducing manual data tracking errors by 70%.