May 2023 – Jul 2025 · 2 yrs 2 mos

• Introduced rotating triage captainship for proactive application monitoring, improving issue resolution and team performance in a support-engineer-deficient team.
• Developed system enhancements for bulk rescrapes and MDU support (accounts holding many data), streamlining the process for the CustomerOps team.

Sep 2021 – May 2023 · 1 yr 8 mos

• Successfully reduced Out-of-Stock (OOS) occurrences from 20% to 4% in inventory planning by leveraging real-case situations and accounting for various factors.
• Spearheaded a team of three in building an in-house incident management tool, which resulted in significant cost savings of up to 60%.
• Created over 100 playbook scripts to efficiently handle on-call issues, reducing resolution time and improving incident management.

Apr 2019 – Feb 2021 · 1 yr 10 mos · Chennai, Tamil Nadu, India

• Implemented Elasticsearch analyzers to improve search results and prioritize relevant information, resulting in a meaningful and contextual user experience.
• Decreased database load and cut costs by nearly 40% by implementing effective optimization techniques and caching approaches.
• Successfully launched a beta version of a multi-language support portal within just one month, enabling seamless and efficient communication with customers around the world.

Jan 2017 – Mar 2019 · 2 yrs 2 mos · Chennai Area, India

• Proposed and built featureOS from ideation to launch, one of the top revenue products of Skcript.
• Migrated a JS project to Golang project with Hyperledger framework and improved the speed up to 8x.
• Drove the culture of RFC-based decision-making pre-implementation in the Backend Engineering team